Care Coordinator

Job description

Job responsibilities

Patient and GP Practice Support Work

To support the practice team with a range of duties which will change from time to time.

Monitoring and Processing of Single Point of Online Requests into the practice via Accrux

As part of the practice triage team, log in, monitor and process requests from patients via Accurx and the SystmOne Clinical Record System.

Liaise with the practice team to ensure that all incoming requests are dealt with appropriately within the target response time.

Use Teams and messaging systems to communicate with colleagues appropriately as needed.

Emails

To consistently monitor all emails and action any admin related queries.

To attend the monthly multi-disciplinary meeting following the CPA (on rotation).

To monitor and action all tasks within your personal box and team group task box on SystmOne.

Additional Clinical and Patient Support which may include the below, the examples are not exhaustive:

Spirometry and Feno Appointments

To monitor the Spirometry and Feno waiting list, making appointments following the protocol and informing the Rota Coordinator if appointments wont be filled.

Learning Disability Reviews

Ensure all patients with a Learning Disability have an annual review using the recall system.

Chronic Disease Reviews

Support the contracts team with booking any outstanding chronic disease reviews.

Overdue Cervical Smears

Identify patients overdue cervical screening and follow contact these patients as per the protocol.

Overdue Bowel Screening

To contact the patients who have not completed a FIT test to encourage uptake.

Blood Pressure Protocol

To monitor the BP loan machine waiting lists for all sites. Actively loaning out machines and chasing when not back within scheduled timeframe.

To manage both the Floreys and scanned on results and action as per protocol.

To chase any non-responders.

Helping patients with any queries they may have and supporting them in making appointments.

Contacting the patient on behalf of the GPs guidance regarding medication changes.

Baby Vaccines

Using the data provided from the child health team at Humber checking our clinical system to see who overdue vaccine is. Updating the document for the team at Humber and actively contacting those overdue patients to make an appointment.

Above are the main clinical workflows currently aligned to the team however throughout the year more may be identified which could require the support from the team.

Flu and Covid Vaccine Workload:

To provide support with organising clinics and booking appointments for the Covid and Flu Vaccination Programme as and when required.

Coordinating the role out to housebound and care home patients including route planning.

Ensuring all care home consent forms are correctly completed, patients list are up to date along with supporting the team to administer vaccines.

Help in clinics when needed.

To support with inputting vaccine data into SystmOne, ensuring the data quality of vaccines is accurate to maximise vaccine claims and eliminate any errors.

Ensuring all vaccinators and admin have completed all required training before each phase.

Report accurate weekly stocktakes and checking to make sure the vaccines are stored safely and correctly.

To support with moving vaccines between sites whilst ensuring the cold chain is maintained.

Other

To support the practices with rearranging clinics at short notice due to staff absence.

To support the Pharmacy team with any audit and review work as and when required.

Management of workload and personal development

Act on own initiative in prioritising and managing workload, in respect of clinical, managerial, and administrative areas, as necessary.

Maintain own personal and professional development as agreed at your annual review.

Other

To support the Service Manager and Management team with administrative duties. This will be ad hoc work.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested

from time-to-time.

Person Specification

Values

Essential

• Working Together
• Improvement and Development
• Respect and Compassion
• Engagement and Involvement

Behaviours

Essential

• Communicates with colleagues well to ensure the smooth delivery of services
• Proactively supports others to deliver team objectives
• Takes responsibility for actions and looks to enhance the service and its reputation in all activities undertaken
• Actively engages with building personal capacity and resilience

Other

Essential

• Drive and have access to transport to attend visits or sites across the PCN, this may include home visits
• Immunisation status for Covid -19 (unless exempt in accordance with regulations)

Qualifications

Essential

• Enrolled/in progress/qualified/willing to be enrolled in appropriate training as set out by the Personalised Care Institute (PCI)
• Demonstrable understanding of the personalised care approach
• Understands how the NHS works including primary care and PCNs
• To understand and in practice apply Caldicott Principles, Data Protection Act 2018 and appropriately protect an individuals personal data, disclosing where appropriate only
• Awareness of the wider determinants of health and its impact
• Understands the needs of older people/adults with disabilities/long terms conditions particularly in relation to promoting their independence

Desirable

• Has safeguarding knowledge either level 2 or the equivalent experience

Experience

Essential

• To deliver outcomes based on set targets
• Liaise with other colleagues to promote the success of the PCN and its Partner organisations in primary care
• Work to perpetuate a culture that is transparent and open
• Has collated data and used tools to demonstrate the impact of services
• Recognises and works within limits of competence, seeking advice when needed
• Awareness of and has well-developed IT skills to facilitate quick and confident learning of new systems to support the management of patients in a primary care setting (including Microsoft packages)
• Working well with others to deliver goals
• Being motivated to deliver excellent services to support Primary Care in our region
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a voluntary or paid capacity)
• Experience of working in multidisciplinary professional team environments

Desirable

• Knowledge of SystmOne and/or EMIS clinical systems
• Experience of working directly in a care coordinator role, in adult health, social care, learning support or public health/health improvements
• Experience or training in personalised care and support planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harthill Primary Care Network

Address

Market Weighton Group Practice

10 Medforth Street

Market Weighton

York

YO43 3FF

Employer's website

https://www.harthillpcn.org/ (Opens in a new tab)