Job responsibilities
To
provide first line management to the reception and administrative team,
ensuring their training needs and personal development needs are met through
annual development reviews and any individual issues are addressed in line
with appropriate human resources policies.
Support
effective communication within the practice team, with patients and carers
Oversee
the recruitment and retention of reception and administrative staff and
provide a general personnel management service
Support
and mentor reception and administrative staff, both as individuals and as
team members
Motivate,
support and monitor staff in the use of IT; organise, oversee and evaluate IT
training
Maintain
the Practices social media, Website and NHS Choices information
Deputise
for the Business Manager when required
Lead
the Practice Patient Forum, liaise with patient groups and PALS
Support
the Operational Manager with more complex enquiries from patients and
deputise where necessary as practice complaints officer
Manage
internal and external Significant Event reporting systems
Deputise
for the Operational Manager where necessary with GP rotas
Convene
meetings, prepare agendas, write and distribute minutes as necessary
Act
as the IG Lead including the annual completion of the IG Toolkit and taking
the role of SIRO
Monitor
and facilitate the achievement of QOF & IIF indicators and the delivery
of Enhanced Services
Promote
high standards of data entry, data collection and lead the implementation of
snowmed
Keep
abreast of changes in employment legislation and NHS Contract changes
Support
the Practice to achieve the best possible outcomes within local incentive
schemes such as the ICB liaise scheme
Maintain
an awareness of the local implications of the Five Year Forward View eg
implementation of Primary Care Networks
The
above list of duties is not exhaustive and may be subject to change as deemed
necessary
Any
reasonable duties which may be requested from time-to-time
Confidentiality
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately
In the performance of
the duties in this job description, the post-holder may have access to
confidential information relating to patients and their carers, practice
staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such
information from any source is to be regarded as strictly confidential.
Information relating
to patients, carers, colleagues, other healthcare workers or the business of
the practice may only be divulged to authorised persons in accordance with
the practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Health
& Safety
The post-holder will implement and lead on a
full range of promotion and management of their own and others health and
safety and infection control as defined in the practice Health & Safety policy,
the practice Health & Safety manual, and the practice Infection Control
policy and published procedures. This will include (but will not be limited
to):
Using personal
security systems within the workplace according to practice guidelines
Ensuring job holders
across the practice adhere to their individual responsibilities for infection
control and health and safety, using a system of observation, audit and
check, hazard identification, questioning, reporting and risk management
Maintain up to date
knowledge of health and safety and infection control statutory and best
practice guidelines and ensure implementation across the business
Identifying the risks
involved in work activities and undertaking such activities in a way that
manages the training of others
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way
and free from hazards, and initiation of remedial/corrective action where
needed
Actively identifying,
reporting and correction of health and safety hazards and infection hazards
immediately when recognised
Keeping own work
areas and general/patient areas generally clean, identifying issues and
hazards/risks in relation to other work areas within the business, and
assuming responsibility in the maintenance of general standards of
cleanliness across the business in consultation (where appropriate) with
other sector managers
Undertaking periodic
infection control training
Routine management of
own team/team areas, and maintenance of workspace standards
Equality & Diversity
The
post-holder will support the equality, diversity and rights of patients,
carers and colleagues, to include:
Acting in a way that
recognises the importance of peoples rights, interpreting them in a way that
is consistent with practice procedures and policies, and current legislation
Respecting the
privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner
that is welcoming to and of the individual, is non-judgmental and respects
their circumstances, feelings priorities and rights.
Personal/Professional Development
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Participation in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking responsibility
for own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Quality
The
post-holder will strive to maintain quality within the practice, and will:
Alert other team
members to issues of quality and risk
Assess own
performance and take accountability for own actions, either directly or under
supervision
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
Work effectively with
individuals in other agencies to meet patients needs
Effectively manage
own time, workload and resources.
Communication
The post-holder
should recognise the importance of effective communication within the team
and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise peoples
needs for alternative methods of communication and respond accordingly.
Contribution
to the implementation of services
The
post-holder will:
Apply practice
policies, standards and guidance
Discuss with other
members of the team how the policies, standards and guidelines will affect
own work
Participate in audit
where appropriate.
General
To promote a professional approach at all times by attire
and attitude to patients and staff both in and out of the Practice
Attend and participate in relevant Practice meetings and
in-house clinical training sessions.
