Digital Transformation Lead
This job is now closed
Job summary
Wantage Primary Care Network (PCN) is looking to recruit an experienced digital transformation professional ideally with NHS experience. The post holder will work with our Clinical Director and leadership team within our Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way. The post holder will support this vision to be developed in alignment with ICS strategy.
Main duties of the job
The post holder will plan, coordinate and directly support delivery of transformation activity in general practice within our PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
About us
Wantage Primary Care Network is a forward-thinking two practice PCN, Church Street and Newbury Street, based at Wantage Health Centre which is currently undergoing a building expansion programme. We have a registered population of over 31,000 and look after 6 care and nursing homes in the Wantage area.
We have morning briefings and encourage all members of the team to join us mid morning for coffee and actively promote and encourage staff wellbeing.
Details
Date posted
27 November 2023
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
A3909-23-0007
Job locations
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
Job description
Job responsibilities
The objective of the Digital Transformation Lead is to lead and develop a strategic plan to build a robust digital infrastructure for the Primary Care Network (PCN) and to implement this to drive integrated working, build staff skills and capabilities, enhance patient access whilst protecting the workforce, improve digital accessibility for patients, consider the digital maturity of the PCN, consider the population's health needs and health inequalities within the community and is underpinned by a quality improvement methodology.
The Post Holder will:
- work with the Clinical Director and the PCN leadership team to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way. The post holder will support this vision to be developed in alignment with ICS/ICB strategy.
- Plan, coordinate and directly support delivery of transformation activity in general practice within the PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
- Work closely with staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
- Develop strong relationships with the PCN practices and support the planning and delivery of improvements that will provide benefits to patients and staff.
- Ensure all staff receive training on the digital tools within the PCN and that all new members of staff receive training and resources on the tools available.
- Develop relationships with peers across other PCNs to share learning and expertise at place or system level.
- Develop relationships with the ICS/ICB to discuss and agree local transformation plans and activity, and to support alignment with broader strategy, including the ICSs digital strategy.
Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation. The post holder will work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GPIT and GP estates. The post holder will also work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.
Quality and Service improvements responsibilities
The core objective of the PCNs Digital and Transformation Lead role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.
This expertise will be used to:
Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
Ensure all change is ultimately focussed on improving services for patients and is based on working with patients and communities to understand their needs and experiences
Build relationships with practices across the PCN to develop consensus for improvements and to ensure all staff (clinical and non-clinical) are fully engaged throughout the process of selection, implementation, deployment and monitoring/evaluation of change, peer challenge and learning.
Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.
Link with other PCN transformation leads, the ICS and other system partners to collaboratively solve problems, share learning, gain buy-in for transformation and to support alignment with wider strategy and improvement approaches.
Provide hands-on capacity and support to practices in implementing and sustaining agreed changes.
Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
Support practices and staff to optimise use of existing functionality and new technology to deliver benefits for patients and staff and enable improvement.
Use improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.
Use data to support population health management and workforce planning.
Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.
Develop and implement mechanisms for assessing the impact of agreed changes.
Keep PCN leadership and member practices updated on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.
Asses the PCNs transformation maturity and help the ICS understand local support needs, for example, facilitated by using relevant frameworks.
Information and data management
The post holder will need to have skills in relation to understanding and using data to drive improvement and assess impacts. These skills will be used to:
Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
Work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice.
Bring together data from a variety of sources and use information to develop insights into working practices, or support population health management, risk stratification or workforce planning, effectively tailoring content to meet the needs of the audience.
Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges.
Interpret data and highlight variation to support open discussion about where variation is and is not warranted
Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues
Support and encourage a focus on data in understanding the effectiveness of changes made
Seek and secure analytical resource as required to support the PCN in developing and implementing appropriate data and information sharing mechanisms
Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.
Communication and Engagement
With responsibility for developing and supporting delivery of transformational projects across the PCN, the post holder will be skilled at engaging different stakeholders, bringing people together and gaining support and buy-in to change.
These skills will be used to:
Build and maintain good working relationships with a broad range of internal and external stakeholders, including with the ICS.
Initiate and participate in development of effective systems of communication and co-operation between practices, staff, and other members of the primary care team.
Ensure that changes are aligned with agreed clinical priorities and have ownership and engagement from clinical leaders and staff.
Support practices to communicate changes and new processes effectively and consistently to patients.
Identify best practice and learning from other areas that could be applicable to the local PCN and communicate this to staff.
Make connections across the PCN to support learning between practices and sharing of best practice.
Make connections with other PCNs, the ICS, other service delivery organisations, patients and communities to plan and deliver changes that will improve working between general practices and other primary and community care and wider care services.
Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN (and ICS) to agree changes, share learning, discuss challenges, and resolves issues.
Service Development
With responsibility for supporting the PCN to identify and make progress with transformational change, the post holder will be skilled at understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts.
These skills will be used to:
maintain a good knowledge of key policies from the Department of Health and Social Care, NHS England and other relevant government departments and agencies, and support PCN staff to understand and interpret these locally.
collaborate with peers in other PCNs and work with the local ICS to support the development of overall primary care transformation strategies, including digital transformation strategies, and their delivery.
Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise initiatives based on local requirements.
Job description
Job responsibilities
The objective of the Digital Transformation Lead is to lead and develop a strategic plan to build a robust digital infrastructure for the Primary Care Network (PCN) and to implement this to drive integrated working, build staff skills and capabilities, enhance patient access whilst protecting the workforce, improve digital accessibility for patients, consider the digital maturity of the PCN, consider the population's health needs and health inequalities within the community and is underpinned by a quality improvement methodology.
The Post Holder will:
- work with the Clinical Director and the PCN leadership team to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way. The post holder will support this vision to be developed in alignment with ICS/ICB strategy.
- Plan, coordinate and directly support delivery of transformation activity in general practice within the PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
- Work closely with staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
- Develop strong relationships with the PCN practices and support the planning and delivery of improvements that will provide benefits to patients and staff.
- Ensure all staff receive training on the digital tools within the PCN and that all new members of staff receive training and resources on the tools available.
- Develop relationships with peers across other PCNs to share learning and expertise at place or system level.
- Develop relationships with the ICS/ICB to discuss and agree local transformation plans and activity, and to support alignment with broader strategy, including the ICSs digital strategy.
Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation. The post holder will work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICSs delegated responsibilities for GPIT and GP estates. The post holder will also work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.
Quality and Service improvements responsibilities
The core objective of the PCNs Digital and Transformation Lead role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.
This expertise will be used to:
Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN.
Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.
Ensure all change is ultimately focussed on improving services for patients and is based on working with patients and communities to understand their needs and experiences
Build relationships with practices across the PCN to develop consensus for improvements and to ensure all staff (clinical and non-clinical) are fully engaged throughout the process of selection, implementation, deployment and monitoring/evaluation of change, peer challenge and learning.
Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.
Link with other PCN transformation leads, the ICS and other system partners to collaboratively solve problems, share learning, gain buy-in for transformation and to support alignment with wider strategy and improvement approaches.
Provide hands-on capacity and support to practices in implementing and sustaining agreed changes.
Support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.
Support practices and staff to optimise use of existing functionality and new technology to deliver benefits for patients and staff and enable improvement.
Use improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made.
Use data to support population health management and workforce planning.
Advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice.
Develop and implement mechanisms for assessing the impact of agreed changes.
Keep PCN leadership and member practices updated on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response.
Asses the PCNs transformation maturity and help the ICS understand local support needs, for example, facilitated by using relevant frameworks.
Information and data management
The post holder will need to have skills in relation to understanding and using data to drive improvement and assess impacts. These skills will be used to:
Take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made.
Work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice.
Bring together data from a variety of sources and use information to develop insights into working practices, or support population health management, risk stratification or workforce planning, effectively tailoring content to meet the needs of the audience.
Effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges.
Interpret data and highlight variation to support open discussion about where variation is and is not warranted
Help PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues
Support and encourage a focus on data in understanding the effectiveness of changes made
Seek and secure analytical resource as required to support the PCN in developing and implementing appropriate data and information sharing mechanisms
Use data to track and assess impact of changes made to operational processes, and to track trends and developments over time.
Communication and Engagement
With responsibility for developing and supporting delivery of transformational projects across the PCN, the post holder will be skilled at engaging different stakeholders, bringing people together and gaining support and buy-in to change.
These skills will be used to:
Build and maintain good working relationships with a broad range of internal and external stakeholders, including with the ICS.
Initiate and participate in development of effective systems of communication and co-operation between practices, staff, and other members of the primary care team.
Ensure that changes are aligned with agreed clinical priorities and have ownership and engagement from clinical leaders and staff.
Support practices to communicate changes and new processes effectively and consistently to patients.
Identify best practice and learning from other areas that could be applicable to the local PCN and communicate this to staff.
Make connections across the PCN to support learning between practices and sharing of best practice.
Make connections with other PCNs, the ICS, other service delivery organisations, patients and communities to plan and deliver changes that will improve working between general practices and other primary and community care and wider care services.
Lead or participate in relevant working groups, project groups, service meetings and other forums across the PCN (and ICS) to agree changes, share learning, discuss challenges, and resolves issues.
Service Development
With responsibility for supporting the PCN to identify and make progress with transformational change, the post holder will be skilled at understanding and interpreting national and system-wide policy developments and initiatives to local circumstances and contexts.
These skills will be used to:
maintain a good knowledge of key policies from the Department of Health and Social Care, NHS England and other relevant government departments and agencies, and support PCN staff to understand and interpret these locally.
collaborate with peers in other PCNs and work with the local ICS to support the development of overall primary care transformation strategies, including digital transformation strategies, and their delivery.
Support the PCN and member practices to adapt and apply specific policies and initiatives to local needs and to prioritise initiatives based on local requirements.
Person Specification
Experience
Essential
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
- Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation.
- Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role.
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
- Ability to understand, interpret and present complex and/or sensitive information.
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation.
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion.
- An ongoing commitment to improving NHS services for the benefit of patients.
Qualifications
Essential
- Educated to Masters level in a relevant area of academic practice or equivalent working experience at this level.
- Evidence of continuing professional development relevant to role.
- Additional management qualification or specialist qualification or equivalent level of experience.
Desirable
- Project Management Qualification
Person Specification
Experience
Essential
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
- Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation.
- Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
- Knowledge of Quality Improvement tools or a willingness to engage in the Quality Improvement training offers available to support the Digital and Transformation Lead role.
- Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales
- Ability to understand, interpret and present complex and/or sensitive information.
- Ability to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholders.
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation.
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion.
- An ongoing commitment to improving NHS services for the benefit of patients.
Qualifications
Essential
- Educated to Masters level in a relevant area of academic practice or equivalent working experience at this level.
- Evidence of continuing professional development relevant to role.
- Additional management qualification or specialist qualification or equivalent level of experience.
Desirable
- Project Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wantage Primary Care Network
Address
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
Employer's website
Employer details
Employer name
Wantage Primary Care Network
Address
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
27 November 2023
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Full-time
Reference number
A3909-23-0007
Job locations
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
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