Job summary
Interview date - Tuesday 1st July
Vacancy Operations Manager (Internal
Relations)
Full
Time: 40 hours per week (onsite with flexibility
required)
Up to £37000 - £42000 per annum inclusive (dependent
upon skills and experience)
Please note LSMP are unable to provide a
Certificate of Sponsorship for this role.
The newly created role will be challenging, exciting and
diverse. The successful candidate will be approachable, efficient, flexible,
and patient focused. You will enjoy a broad range of day-to-day operational
exposure and work alongside the Partners, HR Manager, Operations Manager
(External Relations), and the Nurse Lead to ensure
the smooth day-to-day running of the Practice. To succeed in this role, you
will need to demonstrate experience of leading teams as well as outstanding
communication and people skills. You will have a practical experience of using
all Microsoft suite applications.
Main duties of the job
The post will have management responsibility for the day-to-day
running of teams within the Practice and will focus on high quality and
improving services. The post holder will need to engage effectively with the
teams, peer group and internal stakeholders to support in delivering key
performance indicators. This will require an inclusive, transparent, open
approach in your role, where you are happy to be accountable to others.
Prior experience of working in primary care of the healthcare
sector is essential.Beyond that, it is all about your brilliant, positive energy and natural ability to have a good relationship with people and build relationships with both internal and external stakeholders.
We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
We reserve the right to close the vacancy sooner if sufficient applications are received.
About us
Leeds Student Medical Practice (LSMP) is a busy GP Practice,
close to the University of Leeds main campus, caring for students and their
families studying in the city. We have a newly created permanent role of Operations
Manager (Internal) to join our large, supportive, busy, and friendly team. We
want the most resilient people to come and join our LSMP team - no two days
will be the same.
Job description
Job responsibilities
The
post holder will work as part of the Management Team and with GP Partners in
the planning, management, and daily operation of a diverse and busy medical
practice. To undertake the day-to-day
management and development of the non-clinical team. To manage and contribute to Project work as
delegated by the GP Partners that will support the forward-thinking approach to
Primary care with the development of existing services & introduction of
new services. The post holder will be
required to demonstrate compassionate and inclusive leadership. The post holder
will undertake a variety of administration duties to assist the smooth running
of the Practice. The post holder will be expected to have a high
level of computer literacy and attention to detail as well as facilitating the effective communication
within the Practice and internal teams. The
post holder will provide internal business & operational support to the
preparation of key inspections for regulatory bodies and commissioners e.g., Care
Quality Commissions (CQC) and Integrated Care Board/ICB. The post holder needs to be able to prioritise and respond to the needs of the organisation in
an agile manner.
Job description
Job responsibilities
The
post holder will work as part of the Management Team and with GP Partners in
the planning, management, and daily operation of a diverse and busy medical
practice. To undertake the day-to-day
management and development of the non-clinical team. To manage and contribute to Project work as
delegated by the GP Partners that will support the forward-thinking approach to
Primary care with the development of existing services & introduction of
new services. The post holder will be
required to demonstrate compassionate and inclusive leadership. The post holder
will undertake a variety of administration duties to assist the smooth running
of the Practice. The post holder will be expected to have a high
level of computer literacy and attention to detail as well as facilitating the effective communication
within the Practice and internal teams. The
post holder will provide internal business & operational support to the
preparation of key inspections for regulatory bodies and commissioners e.g., Care
Quality Commissions (CQC) and Integrated Care Board/ICB. The post holder needs to be able to prioritise and respond to the needs of the organisation in
an agile manner.
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
- Team Leadership/Supervisory qualification or equivalent experience
Experience
Essential
- Team Leadership/Supervisory qualification or equivalent experience
- Advanced level Microsoft Office Excel, Power Point & Word
- Previous demonstrable team leading/supervisory/management experience in the primary care or the healthcare sector
- Demonstrable working knowledge of IT packages to enable reporting and recording, specifically Excel, use of MS Teams, and wider MS office and database solutions
- Good clear and confidence communicator
- Good standard of literacy
- Awareness of importance of Confidentiality
- Ability to work under pressure and prioritise own workload
- Previous experience of patient service standards
- Previous experience of data quality and performance indicators work
Desirable
- Experience of EMIS/Clinical Software
Skills and Knowledge
Essential
- Be able to identify clear priorities for action while managing multiple expectations.
- Good working knowledge of Microsoft Office applications (Word, Outlook, MS Teams, PowerPoint, Excel)
- Be highly effective communicator and be self-motivated, with the ability to work on own initiative, manage agreed work program areas to tight timescales and be flexible and adaptable to manage a range of different priorities.
- Be a good team player
- Have experience of keeping accurate records
- Have excellent organisational skills
- Have the ability to link performance and financial data
- Have outstanding interpersonal and negotiation skills with an approachable and helpful
Desirable
- Demonstrable working knowledge of web-based applications for intranet and website publishing including social media
Person Specification
Qualifications
Essential
- Educated to A level or equivalent experience
- Team Leadership/Supervisory qualification or equivalent experience
Experience
Essential
- Team Leadership/Supervisory qualification or equivalent experience
- Advanced level Microsoft Office Excel, Power Point & Word
- Previous demonstrable team leading/supervisory/management experience in the primary care or the healthcare sector
- Demonstrable working knowledge of IT packages to enable reporting and recording, specifically Excel, use of MS Teams, and wider MS office and database solutions
- Good clear and confidence communicator
- Good standard of literacy
- Awareness of importance of Confidentiality
- Ability to work under pressure and prioritise own workload
- Previous experience of patient service standards
- Previous experience of data quality and performance indicators work
Desirable
- Experience of EMIS/Clinical Software
Skills and Knowledge
Essential
- Be able to identify clear priorities for action while managing multiple expectations.
- Good working knowledge of Microsoft Office applications (Word, Outlook, MS Teams, PowerPoint, Excel)
- Be highly effective communicator and be self-motivated, with the ability to work on own initiative, manage agreed work program areas to tight timescales and be flexible and adaptable to manage a range of different priorities.
- Be a good team player
- Have experience of keeping accurate records
- Have excellent organisational skills
- Have the ability to link performance and financial data
- Have outstanding interpersonal and negotiation skills with an approachable and helpful
Desirable
- Demonstrable working knowledge of web-based applications for intranet and website publishing including social media
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
