Receptionist

Leeds Student Medical Practice

Information:

This job is now closed

Job summary

Interview to be held - Wednesday 8th May 2024

Hours of work between 7:30am - 6:30pm Full Time 37.5 hours per week Monday to Friday shift working to meet operational requirements.

All our receptionists are in the privileged position to know they make a very real difference to our patients and their families at the end of their working day.

Prior experience of working in a General Practice would be a great advantage but a full training programme will be offered to help and support the right candidates.

LSMP is committed to creating a diverse and inclusive environment. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Main duties of the job

Key duties will include greeting patients face to face or over the telephone with a professional manner, processing patient requests, and working on appointment booking. You will be able to work in a fast paced environment, be self-motivated, patient friendly hard working with a flexible attitude. We are looking for someone who has outstanding communication skills whist displaying empathy when communicating with our patients.

About us

Leeds Student Medical Practice (LSMP) are a busy GP Surgery, close to the University of Leeds, caring for students and their families studying in the City. We have a permanent vacancy for a Receptionist to join our large, supportive, busy and friendly team. We want the most resilient people to come and join our LSMP practice - no two days will be the same.

Beyond that, its all about your brilliant, positive energy and natural ability to get along with people and build relationships.

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

We reserve the right to close the vacancy sooner if sufficient applicants apply.

Covid-19 vaccination remains the best way to protect yourself, your colleagues, your family and of course our patients from the virus when working in our healthcare setting. Whilst Covid-19 vaccination is not a condition of employment currently, we do encourage our staff to get vaccinated.

We will be checking the vaccination status of all our new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination.

Date posted

04 April 2024

Pay scheme

Other

Salary

£22,369.35 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3902-24-0003

Job locations

4 Blenheim Walk

Leeds

LS2 9AE


Job description

Job responsibilities

To assist in the smooth running of the Practice in general and in particular within the reception team. To provide a positive and friendly professional image and patient experience. In addition, to providing a outstanding reception service to other professionals that may well contact the practice either via telephone, in person, or electronically. To facilitate patients accessing the clinical care provided by the practice and to support that GP’s and other AHP’s in providing that care.

Job description

Job responsibilities

To assist in the smooth running of the Practice in general and in particular within the reception team. To provide a positive and friendly professional image and patient experience. In addition, to providing a outstanding reception service to other professionals that may well contact the practice either via telephone, in person, or electronically. To facilitate patients accessing the clinical care provided by the practice and to support that GP’s and other AHP’s in providing that care.

Person Specification

Skills/Qualities

Essential

  • Excellent communication skills (E)
  • Clear, polite, telephone manner (E)
  • Be computer literate, able to operate commonly used IT packages (E)
  • Able to work as part of team member and autonomously (E)
  • Good interpersonal skills (E )
  • Polite and confident ( E )
  • Flexible and cooperative ( E )
  • Sensitive and empathetic in distressing situations ( E )
  • ability to work under pressure ( E )

Qualifications

Essential

  • Education to GCSE level or equivalent experience (E)

Desirable

  • NVQ level to in health and social care (D)
  • Receptionist qualification (D)

Experience

Essential

  • Previous experience of reception/administration in the health sector or able to demonstrate transferable skills from other sectors (E )
  • Good clear and confidence communicator(E)
  • Good standard of literacy (E)
  • Ability to work under pressure and prioritize own workload (E)
  • Experience of working with the general public (E)

Desirable

  • Experience of EMIS ( D )
Person Specification

Skills/Qualities

Essential

  • Excellent communication skills (E)
  • Clear, polite, telephone manner (E)
  • Be computer literate, able to operate commonly used IT packages (E)
  • Able to work as part of team member and autonomously (E)
  • Good interpersonal skills (E )
  • Polite and confident ( E )
  • Flexible and cooperative ( E )
  • Sensitive and empathetic in distressing situations ( E )
  • ability to work under pressure ( E )

Qualifications

Essential

  • Education to GCSE level or equivalent experience (E)

Desirable

  • NVQ level to in health and social care (D)
  • Receptionist qualification (D)

Experience

Essential

  • Previous experience of reception/administration in the health sector or able to demonstrate transferable skills from other sectors (E )
  • Good clear and confidence communicator(E)
  • Good standard of literacy (E)
  • Ability to work under pressure and prioritize own workload (E)
  • Experience of working with the general public (E)

Desirable

  • Experience of EMIS ( D )

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Student Medical Practice

Address

4 Blenheim Walk

Leeds

LS2 9AE


Employer's website

https://www.leedsstudentmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Student Medical Practice

Address

4 Blenheim Walk

Leeds

LS2 9AE


Employer's website

https://www.leedsstudentmedicalpractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Manager

Yasmin Hussain

yasmin.hussain22@nhs.net

01132954488

Date posted

04 April 2024

Pay scheme

Other

Salary

£22,369.35 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3902-24-0003

Job locations

4 Blenheim Walk

Leeds

LS2 9AE


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