Job summary
About the Role:
We are looking for a friendly, organised, and professional Receptionist /
Care Navigator to join our GP practice. You will be the first point of contact
for patients both in person and electronically, managing appointments, handling
enquiries, and helping patients access the right service.
Hours: 30 to 37.5 hours per week Shifts between 7:30am
6:15pm, Monday to Friday. Flexibility to cover extra shifts for
holidays/sickness is required (sometimes at short notice)
Main duties of the job
Receptionist/Care Navigator Duties:
- Using your own judgment and communication skills care navigate patients to the correct service or clinician or external service
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Register new and temporary patients.
- Organising home visits as necessary.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Carry out a range of administrative duties such as responding to tasks, AccRux, emails etc
- Premises:
o Open up premises at the start of the day when first to arrive make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, and the internal lights are off etc.
- Attend team, practice meetings and mandatory training
- Give results and/or information to the patient as needed.
- Accept and ensure all specimens are clearly labelled and put in box in reception area.
- Accept prescription requests and give out prescriptions to patients.
- Undertake any other additional duties appropriate to the post as requested
About us
The Riverside Practice, located at 23
Marylebone Road, March, Cambridgeshire PE15 8BG, is a wellestablished general
practice serving a broad patient population in the Fenland area. As part of the
wider health community, the practice works within the Fenland PCN comprising of
4 surgeries within the March area, is committed to delivering modern,
patientcentred NHS services.
Our Team & Management
At the heart of the practice is a strong,
multidisciplinary team including GP partners and salaried doctors who bring
broad experience and local knowledge. The clinical team is supported by
Advanced Nurse Practitioners, Clinical Pharmacist, Practice Nurses, Healthcare
Assistants, GP assistant and Phlebotomists providing a wide range of clinical
and preventative care services.
The practice also benefits from PCN
colleagues such as paramedics and social prescribers and pharmacists enhancing
our ability to manage acute, complex and longterm conditions.
A dedicated practice management team, led
by the Practice Manager ensures smooth day to day running of the service. Supporting
this is our patientfacing reception, secretarial and prescription and workflow
teams all committed to providing excellent patient care.
Job description
Job responsibilities
Job Summary: The Receptionist/Care Navigator plays a key role in delivering a high standard of front-of-house and administrative support within the Practice. This includes greeting and assisting patients both in person and through electronic communication, managing appointments, handling enquiries, and ensuring the smooth day-to-day running of reception services. The role requires excellent communication and organisational skills to care navigate patients to the most appropriate service, maintain accurate records, and provide efficient administrative support.
Receptionist/Care Navigator Duties:
- Using your own judgment and communication skills care navigate patients to the correct service or clinician or external service
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Register new and temporary patients.
- Organising home visits as necessary.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Carry out a range of administrative duties such as responding to tasks, AccRux, emails etc
- Premises:
o Open up premises at the start of the day when first to arrive make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, and the internal lights are off etc.
- Attend team, practice meetings and mandatory training
- Give results and/or information to the patient as needed.
- Accept and ensure all specimens are clearly labelled and put in box in reception area.
- Accept prescription requests and give out prescriptions to patients.
- Undertake any other additional duties appropriate to the post as requested
Confidentiality
- Handle all patient, carer, colleague, and Practice information with strict confidentiality.
- Share confidential information only with authorised individuals in line with Practice policies and data protection legislation
Practice Protocols
- Adhere to all clinical and administrative protocols and stay up to date with any changes.
- Contribute suggestions for improvements where appropriate.
Health & Safety
- Promote and maintain the health, safety, and security of self and others in line with Practice policies and procedures and report hazards and incidents promptly.
- Identify risks in work activities and manage them appropriately.
- Follow infection control procedures and maintain safe, clean work and patient areas.
Equality and Diversity
- Respect and support the rights, dignity, and diversity of patients, carers, and colleagues.
- Maintain a welcoming, inclusive, and non-judgmental approach.
Personal and Professional Development
- Take responsibility for personal learning, development, and performance.
- Participate in annual performance reviews and Practice training programmes.
- Share knowledge and skills with colleagues where appropriate.
- Attend/complete mandatory training.
Quality and Performance
- Maintain high standards of quality, efficiency, and patient care.
- Identify and report issues of quality, risk, or non-compliance.
- Assess own performance, take accountability, and contribute to team effectiveness.
- Work collaboratively with colleagues and external agencies to meet patient needs.
- Manage workload, time, and resources effectively.
Communication
- Communicate clearly and professionally with patients, carers, and colleagues.
- Adapt communication methods to meet individual needs where required.
Job description
Job responsibilities
Job Summary: The Receptionist/Care Navigator plays a key role in delivering a high standard of front-of-house and administrative support within the Practice. This includes greeting and assisting patients both in person and through electronic communication, managing appointments, handling enquiries, and ensuring the smooth day-to-day running of reception services. The role requires excellent communication and organisational skills to care navigate patients to the most appropriate service, maintain accurate records, and provide efficient administrative support.
Receptionist/Care Navigator Duties:
- Using your own judgment and communication skills care navigate patients to the correct service or clinician or external service
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Register new and temporary patients.
- Organising home visits as necessary.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Carry out a range of administrative duties such as responding to tasks, AccRux, emails etc
- Premises:
o Open up premises at the start of the day when first to arrive make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, and the internal lights are off etc.
- Attend team, practice meetings and mandatory training
- Give results and/or information to the patient as needed.
- Accept and ensure all specimens are clearly labelled and put in box in reception area.
- Accept prescription requests and give out prescriptions to patients.
- Undertake any other additional duties appropriate to the post as requested
Confidentiality
- Handle all patient, carer, colleague, and Practice information with strict confidentiality.
- Share confidential information only with authorised individuals in line with Practice policies and data protection legislation
Practice Protocols
- Adhere to all clinical and administrative protocols and stay up to date with any changes.
- Contribute suggestions for improvements where appropriate.
Health & Safety
- Promote and maintain the health, safety, and security of self and others in line with Practice policies and procedures and report hazards and incidents promptly.
- Identify risks in work activities and manage them appropriately.
- Follow infection control procedures and maintain safe, clean work and patient areas.
Equality and Diversity
- Respect and support the rights, dignity, and diversity of patients, carers, and colleagues.
- Maintain a welcoming, inclusive, and non-judgmental approach.
Personal and Professional Development
- Take responsibility for personal learning, development, and performance.
- Participate in annual performance reviews and Practice training programmes.
- Share knowledge and skills with colleagues where appropriate.
- Attend/complete mandatory training.
Quality and Performance
- Maintain high standards of quality, efficiency, and patient care.
- Identify and report issues of quality, risk, or non-compliance.
- Assess own performance, take accountability, and contribute to team effectiveness.
- Work collaboratively with colleagues and external agencies to meet patient needs.
- Manage workload, time, and resources effectively.
Communication
- Communicate clearly and professionally with patients, carers, and colleagues.
- Adapt communication methods to meet individual needs where required.
Person Specification
Experience
Essential
- Essential Skills:
- Excellent communication skills, both face-to-face and electronically, to interact effectively with patients, colleagues, and external services.
- Strong organisational skills with attention to detail to manage appointments, patient records, and administrative tasks efficiently.
- Ability to use initiative and exercise judgment in directing patients to the appropriate service or clinician.
- Professional, friendly, and approachable manner, demonstrating a strong focus on patient care.
- Ability to maintain confidentiality and handle sensitive patient information appropriately.
- Flexibility and adaptability to undertake a variety of duties to support the smooth running of the practice.
- Ability to work shifts between 7:30am and 6:30pm, including flexibility to swap shifts or work extra hours sometimes short notice when required.
- Excellent organisational skills to prioritise own workload while also supporting team members.
- Understanding of the importance of safeguarding children and vulnerable adults.
Desirable
- Experience using SystmOne clinical system or similar healthcare IT systems.
- Previous experience in a GP practice or healthcare environment.
- Experience handling patient results, prescriptions, and specimen management.
- Awareness of NHS procedures, policies, and relevant legislation.
Qualifications
Essential
- GCSE in English and Maths
Desirable
- Customer Service or Health and Social care certificates/qualifications
Person Specification
Experience
Essential
- Essential Skills:
- Excellent communication skills, both face-to-face and electronically, to interact effectively with patients, colleagues, and external services.
- Strong organisational skills with attention to detail to manage appointments, patient records, and administrative tasks efficiently.
- Ability to use initiative and exercise judgment in directing patients to the appropriate service or clinician.
- Professional, friendly, and approachable manner, demonstrating a strong focus on patient care.
- Ability to maintain confidentiality and handle sensitive patient information appropriately.
- Flexibility and adaptability to undertake a variety of duties to support the smooth running of the practice.
- Ability to work shifts between 7:30am and 6:30pm, including flexibility to swap shifts or work extra hours sometimes short notice when required.
- Excellent organisational skills to prioritise own workload while also supporting team members.
- Understanding of the importance of safeguarding children and vulnerable adults.
Desirable
- Experience using SystmOne clinical system or similar healthcare IT systems.
- Previous experience in a GP practice or healthcare environment.
- Experience handling patient results, prescriptions, and specimen management.
- Awareness of NHS procedures, policies, and relevant legislation.
Qualifications
Essential
- GCSE in English and Maths
Desirable
- Customer Service or Health and Social care certificates/qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.