Conway Road Medical Practice

Administrator/Receptionist

Information:

This job is now closed

Job summary

Due to the expansion of the practice a position has become available for a new administrator/receptionist. You will split your time between the reception and administration teams thus enabling you to become fully integrated into our office teams. The practice looks after 12500 patients and we endeavour to maintain a friendly and efficient service at all times. We work hard and are all available to support and help each other. If you are interested in joining this fast moving, busy and supportive practice please complete the application form or send us your CV

Main duties of the job

The successful candidate will be working closely with 2 of our office teams - admin & reception.

As a receptionist you will be the 1st line for patients both face to face and over the telephone. A good telephone answering manner is required as is the ability to listen and communicate with all patients. IT skills are important - we use a bespoke clinical system, EMIS, to record all interventions with a patient. You will also prepare prescription requests ready for the GP to sign

As part of the admin team, accuracy and attention to detail is vital as you will be retrieving data from patient correspondence and adding to their medical records. In this role you will use IT skills and need to work without supervision

You will need to be hard working, accurate, able to cope under pressure, friendly and enthusiastic

About us

Our office team are an amazing group, they work together as one team to support and care for our patients.

The office is well run by 3 supervisors who are available for questions at all times

We pride ourselves on keeping up to date with our workload and maintaining our objectives and standards by working as a team

As an employee of the practice you will be eligible to join the NHS pension scheme

We are a caring practice and although have grown in numbers recently we try and maintain the local, small practice feel. Our dedicated staff enable us to do this

Details

Date posted

12 May 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3896-21-1647

Job locations

8a Conway Road

Sale

Cheshire

M33 2TB


Job description

Job responsibilities

Summarising Patient records onto the clinical system

Reviewing all incoming mail and adding relevant detail to patient records as required

Enabling chronic disease reviews by contacting patients as required for blood tests, appointments etc

Working on the reception front desk greeting patients and answering their queries

Answering the telephone and dealing with any queries

Registering new patients and removing patients who have left

Preparing prescription requests for the GPs

Assist with any administrative process required in the practice including follow up calls to patients, stocking clinical rooms, scannign documents

Job description

Job responsibilities

Summarising Patient records onto the clinical system

Reviewing all incoming mail and adding relevant detail to patient records as required

Enabling chronic disease reviews by contacting patients as required for blood tests, appointments etc

Working on the reception front desk greeting patients and answering their queries

Answering the telephone and dealing with any queries

Registering new patients and removing patients who have left

Preparing prescription requests for the GPs

Assist with any administrative process required in the practice including follow up calls to patients, stocking clinical rooms, scannign documents

Person Specification

Qualifications

Essential

  • GCSE grades 1-6 in Maths and English is preferred

Experience

Essential

  • Experience of working with the general public
  • Experience of answering telephone calls in a high call volume environment
  • Experience of working as part of a team
  • Keyboard, literacy & numeracy skills to a high level
  • Communication skills both verbal and written
  • Ability to make decisions within defined procedures

Desirable

  • Experience of working in a GP practice
  • Experience of EMIS and Docman clinical systems
  • Ability to work without supervision

Knowledge/Skills/Qualities

Essential

  • IT literate
  • Accurate and thorough approach to work
  • Customer service skills
  • Highly motivated
  • Flexible
Person Specification

Qualifications

Essential

  • GCSE grades 1-6 in Maths and English is preferred

Experience

Essential

  • Experience of working with the general public
  • Experience of answering telephone calls in a high call volume environment
  • Experience of working as part of a team
  • Keyboard, literacy & numeracy skills to a high level
  • Communication skills both verbal and written
  • Ability to make decisions within defined procedures

Desirable

  • Experience of working in a GP practice
  • Experience of EMIS and Docman clinical systems
  • Ability to work without supervision

Knowledge/Skills/Qualities

Essential

  • IT literate
  • Accurate and thorough approach to work
  • Customer service skills
  • Highly motivated
  • Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conway Road Medical Practice

Address

8a Conway Road

Sale

Cheshire

M33 2TB


Employer's website

https://www.conwayroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Conway Road Medical Practice

Address

8a Conway Road

Sale

Cheshire

M33 2TB


Employer's website

https://www.conwayroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Pam Wilson

pamela.wilson11@nhs.net

01619731151

Details

Date posted

12 May 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3896-21-1647

Job locations

8a Conway Road

Sale

Cheshire

M33 2TB


Supporting documents

Privacy notice

Conway Road Medical Practice's privacy notice (opens in a new tab)