Receptionist /Administrator

Job summary

We are seeking a friendly, organised, and professional Receptionist / Administrator to join our busy and supportive team at a GP surgery in the heart of Cardiff. This role is essential in ensuring our patients receive a warm welcome, timely assistance, and an excellent standard of care from the moment they contact or arrive at the practice.

Main duties of the job

Key Responsibilities:

• Greeting patients and visitors in a professional and compassionate manner
• Answering telephone calls, responding to online enquiries and emails and booking appointments
• Processing prescriptions, test results, and medical records
• Supporting GPs, clinical staff and management with admin tasks
• Managing patient confidentiality in line with NHS and GDPR guidelines
• Using the clinical system EMIS /OPTUM

Requirements:

• Previous experience in a receptionist or admin role (NHS or healthcare preferred but not essential)
• Excellent communication and customer service skills
• Ability to work under pressure and handle sensitive situations calmly
• Competent in using computers and scheduling systems
• Reliable, punctual, and a team player
• Flexible and willing to adapt to an ever changing environment

About us

We are a long-standing and well-established GP practice located in the Roath area, close to Cardiff city centre. Our surgery serves a diverse and mixed demographic and is easily accessible by public transport.

Our team includes experienced GPs supported by a wide-ranging clinical and administrative staff. This includes Pharmacists, Mental Health Nurses, Physiotherapists, Practice Nurses, Health Care Assistants, Phlebotomists, as well as a dedicated Administrative team, Receptionists, and our Practice Manager. Together, we provide a high standard of patient care and a supportive working environment.

Our practice is also a member of the South East Cluster, a collaborative network of 8 local practices working together to improve patient care and service delivery.