Bradford Student Health Service

Medical Receptionist

Information:

This job is now closed

Job summary

We are currently looking for a part-time medical receptionist to join our friendly team five afternoons per week, Monday to Friday 1pm -5.30pm.

Are you empathetic, caring, kind and people focused, yet resilient and committed? If so, we would love to hear from you. No experience is necessary as full training will be given.

Main duties of the job

Suitable candidates will have excellent administration skills, be organised and have excellent communication skills and telephone manner. The role requires flexibility, willing to cover leave and to work as part of a team.

Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times.

About us

Bradford Student Health Service is a busy GP practice in Bradford with approximately 11,500 registered patients. We are a University practice situated in close proximity to the University of Bradford.

Reception is an integral part of the practice and is the patients first line of communication for all their health care needs. We pride ourselves on confidentiality, trust and respect whilst ensuring professionalism is displayed at all times. Working as a team is an essential part of working in Reception alongside admin, clinical and managerial staff.

Details

Date posted

17 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3883-23-0006

Job locations

Bradford Student Health Service

Laisteridge Lane

Bradford

West Yorkshire

BD5 0HR


Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on SystmOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on SystmOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • Experience of working with the general public
  • Experience of administrative duties

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • Experience of working with the general public
  • Experience of administrative duties

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Student Health Service

Address

Bradford Student Health Service

Laisteridge Lane

Bradford

West Yorkshire

BD5 0HR


Employer's website

https://www.bradfordstudenthealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bradford Student Health Service

Address

Bradford Student Health Service

Laisteridge Lane

Bradford

West Yorkshire

BD5 0HR


Employer's website

https://www.bradfordstudenthealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Elaine Smith

elaine.smith22@bradford.nhs.uk

01274371380

Details

Date posted

17 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3883-23-0006

Job locations

Bradford Student Health Service

Laisteridge Lane

Bradford

West Yorkshire

BD5 0HR


Privacy notice

Bradford Student Health Service's privacy notice (opens in a new tab)