Job summary
Medical Secretaries are responsible for undertaking a wide range of
secretarial and administrative duties and the provision of administrative
support to the multidisciplinary team.
This is a 24 hour position over 3 days with additional holiday cover where required.
Main duties of the job
- To
type all referral letters and associated correspondence for all doctors, ensuring accuracy of content and grammar.
- To
process referrals through the electronic referral system (ERS) and deal
with any associated patient queries.
- Raising
invoices for reports/letters completed by clinicians.
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
- To
take minutes when requested for both clinical and admin meetings.
- Action
tasks and/or emails in a prompt manner.
- Answer
incoming phone calls relating to referrals and hospital secretaries,
dealing with the callers request appropriately.
- Maintain
stationery stock and ordering when needed.
- Support
all clinical staff with general; administrative tasks as requested.
About us
Following the merge of 2 GP Practices in October last year, Ariel Healthcare is a dynamic and innovative team who strive to provide the best possible service for our patients.
With staff and patient welfare are the forefront of everything we do, the team is driven to provide an excellent service to the ever growing population of Chard and surrounding areas.
Based within the South Somerset countryside, Chard still maintains a small town feel and the practice is part of a close knit community. On the border of both Devon and Dorset, Chard benefits from good transport links to Taunton and Yeovil, whilst still not being too far from the Jurassic Coast.
Working across 2 sites, our team of dedicated staff are hoping to find the right person to enhance the team further.
A little more about us;
- 16000 Patients
- Multi- disciplinary team: with HCAs, Nurse Associates, Nurses, Advanced Nurse Practitioner, Paramedics
- Urgent Care Hub focussing on acute care with an MDT approach
- Training Practice: GP and Nursing students
- Focus on staff development: encouraging each individual to follow their passions
- High QOF achievement
- CQC rating: Good
- PCN Working: collaborating closely with local colleagues to enhance patient care whilst maintaining our practice ethos.
Job description
Job responsibilities
To
type all referral letters and associated correspondence for all doctors,
ensuring that urgent letters are dealt with in order of priority and in
accordance with the practice referral procedure. To further ensure that all letters are spell
checked and then re-read for accuracy of content and grammar.
- To
process referrals through the electronic referral system (ERS) and deal
with any associated patient queries.
- Manage
the ERS workflow ensuring tasks are actioned and dealt with in a timely
manner.
- To
ensure that all electronic referral forms are kept up to date and new ones
imported as appropriate
- Raising
invoices for reports/letters completed by clinicians.
- To
provide support to the clinicians on Lexacom and to deal with any problems
that may arise
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
- To
take minutes when requested for both clinical and admin meetings.
- Action
tasks and/or emails in a prompt manner.
- Answer
incoming phone calls relating to referrals and hospital secretaries,
dealing with the callers request appropriately.
- Maintain
a clean, tidy effective working area at all times.
- Maintain
stationary stock and ordering when needed.
- Support
all clinical staff with general; administrative tasks as requested.
- Support
the Management team with tasks as requested.
Job description
Job responsibilities
To
type all referral letters and associated correspondence for all doctors,
ensuring that urgent letters are dealt with in order of priority and in
accordance with the practice referral procedure. To further ensure that all letters are spell
checked and then re-read for accuracy of content and grammar.
- To
process referrals through the electronic referral system (ERS) and deal
with any associated patient queries.
- Manage
the ERS workflow ensuring tasks are actioned and dealt with in a timely
manner.
- To
ensure that all electronic referral forms are kept up to date and new ones
imported as appropriate
- Raising
invoices for reports/letters completed by clinicians.
- To
provide support to the clinicians on Lexacom and to deal with any problems
that may arise
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently.
- To
take minutes when requested for both clinical and admin meetings.
- Action
tasks and/or emails in a prompt manner.
- Answer
incoming phone calls relating to referrals and hospital secretaries,
dealing with the callers request appropriately.
- Maintain
a clean, tidy effective working area at all times.
- Maintain
stationary stock and ordering when needed.
- Support
all clinical staff with general; administrative tasks as requested.
- Support
the Management team with tasks as requested.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
