Tawstock Medical Centre

Medical Receptionist

Information:

This job is now closed

Job summary

Medical Receptionists are the face of our Practice. You will be the first point of contact for our patients and other agencies contacting the Practice.

You will be assisting in the smooth and effective running of the reception and administrative function within our busy medical practice, providing a high quality service to patients, partners and other practice staff.

This role is up to 30 hours per week, worked over 5 days.

Main duties of the job

To assist patients to obtain appointments at a time and place convenient to them and responding to patients requests for information or assistance by ensuring these requests are directed to the most appropriate person in the practice.

To act as a support and point of contact for doctors and other clinical members of staff, responding to requests for information or assistance and liaising with external agencies as necessary, anticipating problems and seeking solutions in advance.

This is a role that requires attention to detail, excellent communication skills and an ability to work within a fast paced team.

About us

Tawstock Medical Centre are looking for a like-minded individual to join our team. With staff and patient welfare are the forefront of everything we do, the team is driven to provide an excellent service to the ever growing population of Chard and surrounding areas.

In recent years, Tawstock Medical Centre has seen an unprecedented increase in Patient List size, with more than 2000 patients joining the Practice in 5 years. The purpose built building houses our team of dedicated staff, who are hoping to find the right person to enhance the team further.

Details

Date posted

24 November 2020

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A3874-20-5982

Job locations

St Mary's Crescent

Chard

Somerset

TA20 2DZ


Job description

Job responsibilities

Assist patients with obtaining appointments at a time and place convenient to them both face to face and over the telephone.

Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate person in the practice.

Respond to doctors and other clinical members of staff requests for information or assistance and to liaise with external agencies as necessary, anticipating problems and seeking solutions in advance.

Ensure e-mails are responded to in a timely manner and that all necessary action is taken.

Ensure filing is kept up to date.

Assist with post opening and distribution of correspondence.

Receive, send, file or dispose of information in a secure manner to ensure that confidentiality of information is maintained.

Ensure daily surgeries run efficiently and smoothly, advising patients of any delays.

Registering new patients to the Practice.

Undertake straightforward coding of results into patients medical records.

Managing the contents of the community notice board/health promotion boards in the main reception areas.

Assist in the maintenance, reviews and updates of reception procedures and protocols.

To operate in accordance with the practice protocols and guidelines.

To undertake opening and closing procedures which will include; ensuring that the building is secure and un-setting/ setting security alarm.

Job description

Job responsibilities

Assist patients with obtaining appointments at a time and place convenient to them both face to face and over the telephone.

Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate person in the practice.

Respond to doctors and other clinical members of staff requests for information or assistance and to liaise with external agencies as necessary, anticipating problems and seeking solutions in advance.

Ensure e-mails are responded to in a timely manner and that all necessary action is taken.

Ensure filing is kept up to date.

Assist with post opening and distribution of correspondence.

Receive, send, file or dispose of information in a secure manner to ensure that confidentiality of information is maintained.

Ensure daily surgeries run efficiently and smoothly, advising patients of any delays.

Registering new patients to the Practice.

Undertake straightforward coding of results into patients medical records.

Managing the contents of the community notice board/health promotion boards in the main reception areas.

Assist in the maintenance, reviews and updates of reception procedures and protocols.

To operate in accordance with the practice protocols and guidelines.

To undertake opening and closing procedures which will include; ensuring that the building is secure and un-setting/ setting security alarm.

Person Specification

Experience

Essential

  • To have the ability to work accurately with a high level of attention to detail
  • To be articulate and able to communicate well with patients, partners and all members of the Primary Health Care Team
  • To have a clear understanding of the importance of confidentiality
  • To have the flexibility to be able to cover for other members of staff in their absence
  • Ability to remain calm under pressure
  • To be flexible and adaptable both in terms of supporting other team members and with dealing with difficult situations
  • To be comfortable working as part of a team
  • To be able to manage own time effectively maintaining a clear sense of priority and direction
  • Adapt by being receptive to new ideas; willing and able to adjust to changing demands and circumstances
  • Daily requirement to use computer monitor
  • Occasional travel to other non-surgery sites may be required for training purposes
  • Co-operate and work well with others in the team and be happy to share information as is appropriate.
Person Specification

Experience

Essential

  • To have the ability to work accurately with a high level of attention to detail
  • To be articulate and able to communicate well with patients, partners and all members of the Primary Health Care Team
  • To have a clear understanding of the importance of confidentiality
  • To have the flexibility to be able to cover for other members of staff in their absence
  • Ability to remain calm under pressure
  • To be flexible and adaptable both in terms of supporting other team members and with dealing with difficult situations
  • To be comfortable working as part of a team
  • To be able to manage own time effectively maintaining a clear sense of priority and direction
  • Adapt by being receptive to new ideas; willing and able to adjust to changing demands and circumstances
  • Daily requirement to use computer monitor
  • Occasional travel to other non-surgery sites may be required for training purposes
  • Co-operate and work well with others in the team and be happy to share information as is appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tawstock Medical Centre

Address

St Mary's Crescent

Chard

Somerset

TA20 2DZ


Employer's website

https://www.tawstockmc.co.uk (Opens in a new tab)

Employer details

Employer name

Tawstock Medical Centre

Address

St Mary's Crescent

Chard

Somerset

TA20 2DZ


Employer's website

https://www.tawstockmc.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Laura Tapson

somccg.practicemanagertmc@nhs.net

0146067763

Details

Date posted

24 November 2020

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Flexible working

Reference number

A3874-20-5982

Job locations

St Mary's Crescent

Chard

Somerset

TA20 2DZ


Supporting documents

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