GP Receptionist

Job description

Job responsibilities

Job Description

General

1. Welcome patients to the surgery

2. Answer the telephone and respond appropriately eg making/changing appointments, dealing with request for home visits etc, re-directing calls where appropriate.

3. Register temporary / immediate and necessary patients and ensure all necessary information is obtained and entered.

4. Register new patients, checking that they are within our catchment area and obtaining all necessary information.

5. Assist patients with the completion of any forms, as necessary.

6. Arrange ambulance transport when required

7. Arrange translators and other support services when required.

8. Liaise with the District Nurse / Community Matrons, Health Visitor, Pharmacists and other health care workers when required.

9. To sort, file and give out prescriptions to patient / chemists as appropriate, resolving any issues patients may have in relation to a prescription request.

10. Report any problems with the premises, medical equipment or the running of the Practice to the Practice Manager

11. File notes and paperwork appropriately.

12. Day to day handling of petty cash including taking payment from patients for private services.

13. Enter on computer all contacts with a patient using history add as an encounter and writing the encounter.

14. Act as chaperone for nurses and doctors if required.

15. Complete a significant event analysis form for any serious or untoward events.

16. Work as part of a team to keep reception and the entrance to the Practice looking tidy and welcoming

17. Work as part of a team to ensure that all tasks are carried out accurately and fully.

18. Take a turn at all shared reception duties eg stock rooms, making coffees during morning surgery and admin work for the Practice Secretary/ IT and Office Manager and Assistant to the Practice Manager.

19. Collate new patient notes ready for summarising.

20. Deal appropriately with incoming emails from patients.

End of the shift

21. Tidy each room at the end of shift, log computers off and return any medical equipment to the correct room / storage space

22. Ensure that all outstanding messages or urgent problems are either handed over to the Duty Doctor or clearly set out for the team on the following shift.

23. Action requests in the administration tray in reception, and ensure that at the end of each day any urgent actions have been completed.

24. Tidy the waiting room at the end of each day, putting away magazines etc and on a regular basis removing out of date posters and making sure that information in the waiting room is up to date.

25. Liaise with cleaning staff, reporting any problems relating to the cleaning of the premises with them either verbally or by message book.

26. Return crockery to the staff room

27. To be responsible the closing of the surgery by:

checking that each rooms windows and doors are locked

checking that the premises are empty and that the alarm system is set and all main doors are locked and secure.

Patient information and confidentiality

28. To abide by all legislation in relation to patient information, data protection and confidentiality

29. To work within the Practices information governance framework of policies

Other

30. Attending training courses externally or internally for own development as per individual personnel learning plan.

31. Share ideas on how services within the Practice and be improved.

32. To follow all Practice procedures and protocols.

33. To report any health and safety risks.

34. Any other duties that may arise from time to time.

35. Able to work a shift pattern with one weeks notice

Hillcrest surgery is an equal opportunities employer and does not tolerate harassment or discrimination in the work place.

Person Specification

Experience

Desirable

• Experience working in a patient facing role within the NHS.
• Experience of providing customer service.
• Experience working with vulnerable patients
• Experience following protocols

Qualifications

Essential

• GCSE Grade A to C in English and Maths (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hillcrest Surgery

Address

Ground Floor

23-31 King Street

London

W3 9LA

Employer's website

https://www.hillcrestsurgery.nhs.uk/ (Opens in a new tab)