Job responsibilities
Management and Planning
Contribution: Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities.
Impact: This ensures proactive decision-making and allows the practice to swiftly respond to primary cares changes, mitigating risks and capitalising on opportunities.
Contribution: Shape the practices direction by setting objectives and generating ideas for growth.
Impact: This contributes to long-term sustainability and growth, helping the practice evolve in line with market needs and patient expectations.
Contribution: Drive team performance by monitoring and evaluating outcomes against objectives.
Impact: Continuous performance evaluation ensures alignment with goals, fostering a high-performing team and smooth operational flow.
Contribution: Enhance communication and collaboration within the practice and with external agencies.
Outcome: Strong internal and external communication leads to improved service delivery, partnerships, and overall team cohesion.
Contribution: Contribute to service quality improvements by collaborating with senior management.
Outcome: Enhancing service quality elevates patient care standards and improves overall patient satisfaction.
Contribution: Escalate critical issues to senior leadership when necessary.
Outcome: Timely issue escalation ensures quick resolution of problems and maintains operational integrity.
Patient Care
Contribution: Align service development with local and national guidelines, ensuring compliance.
Impact: This ensures that patient care meets all regulatory requirements, enhancing patient trust and satisfaction.
Contribution: Collaborate with CQC registered managers to meet CQC standards.
Outcome: Meeting these requirements ensures regulatory compliance and builds the reputation of the practice for high-quality care.
Contribution: Oversee patient registration, ensuring efficient processes.
Impact: Effective patient registration and management improve service access and patient retention, contributing to practice growth.
Contribution: Manage rotas and staff schedules, ensuring seamless service coverage.
Impact: Efficient scheduling minimises disruptions and ensures consistent patient care delivery.
Contribution: Proactively manage patient complaints and risks.
Outcome: Swift complaint resolution and risk mitigation lead to improved patient relationships and reduced legal exposure.
Contribution: Maintain positive landlord relationships to ensure service levels are upheld.
Impact: A strong relationship with the landlord ensures a well-maintained environment, supporting a positive patient experience.
Financial Management
Contribution: Manage practice accounts and collaborate with the PML finance team for efficient financial operations.
Outcome: Effective monetary management ensures profitability, sustainable growth, and cost control, enabling reinvestment in patient services.
Contribution: Maximise practice income through efficient processes and resource allocation.
Impact: Increased income enables practice reinvestment in staff, facilities, and services, leading to higher patient satisfaction and care quality.
Contribution: With the support from PML Finance Team, monitor cash flow, forecasts, and budgets, providing regular financial updates.
Outcome: Accurate forecasting and budgeting support sound financial planning, reducing the risk of financial shortfalls and ensuring stability.
Human Resources & Professional Development
Contribution: In collaboration with PMLs HR department, Support staff recruitment, retention, and skill development.
Impact: Strong talent management ensures the practice maintains a capable, motivated workforce, resulting in high service levels.
Contribution: Collaborate with PMLs P&C to ensure compliance with employment laws and effective team deployment.
Outcome: Adherence to employment laws fosters a healthy work environment and minimises legal risks.
Contribution: Facilitate staff training, development, and appraisal systems.
Impact: Ongoing professional development leads to a skilled and adaptable workforce, enhancing service delivery and patient care.
Contribution: Mentor and support team members individually and collectively.
Outcome: Staff mentorship strengthens team dynamics, boosts morale, and fosters a culture of continuous improvement.
Information Management and Technology
Contribution: Ensure compliance with information governance standards and annual staff IG training.
Impact: Effective information governance safeguards patient data, ensures compliance with legal standards, and enhances trust.
Contribution: Lead IT implementation and modernisation initiatives.
Outcome: Up-to-date IT systems improve operational efficiency, streamline workflows, and enhance patient care quality.
Contribution: Oversee and evaluate staff IT training and set data collection standards.
Impact: Well-trained staff and clear data standards result in accurate reporting, optimised IT use, and improved practice performance.
Contribution: Maintain the practices website and public-facing information channels.
Outcome: Up-to-date, user-friendly information resources enhance patient engagement and communication.
Health & Safety
Contribution: Uphold health and safety standards, managing occupational risks.
Impact: A safe work environment minimises risk to staff and patients, ensuring compliance and fostering trust in the practice.
Contribution: Stay updated on health and safety practices through regular training.
Outcome: Ongoing training ensures the team are equipped to manage health and safety risks, maintaining a secure environment for all.