Medical Receptionist

Job description

Job responsibilities

The general purpose of the Patient Care Coordinator post, includes, but is not limited to:

• Being a part of the practice team providing patient-centred reception and administrative services for our patients, their families and our community by processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link
• Working with the Practice Manager and Reception team to develop this post within the team with a view to further enhancing our patient experience; the practice offer/provision; and updating, streamlining and developing current processes and practices. We are a very supportive team who work together to ensure that our patients receive the best possible care and support.
• Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail/ Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave and work reasonable overtime when required.
• Perform any other relevant and reasonable duties that may be requested by the practice manager or partners.
• Undertake statutory and mandatory training as required.
• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain awareness of the Freedom of Information Act.
• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
• Comply with Practice health & safety policies by following agreed safe working procedures, actively report health & safety hazards and infection hazards immediately

Person Specification

Qualifications

Essential

• Educated to GCSE level or higher

Desirable

• Customer Service NVQ level 2

Skills and Knowledge

Essential

• Reception and administration skills
• Good written and verbal communication skills
• Excellent telephone manner
• Accurate keyboard skills
• Numerate and IT literate
• Skills include Word and Excel
• Able to work as part of a team with a friendly, approachable manner
• Able to demonstrate a can-do attitude and work under pressure
• Discreet and mindful of individual circumstances
• High standard of organisational and administration ability, including filing
• Understanding and observe the rules of confidentiality
• Patient focused
• Flexible and positive attitude

Experience

Essential

• Previous experience of working with members of the public

Desirable

• Primary Care Information Systems e.g, Emis Web
• Basic level of understanding of primary care and clerical services within general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cowley Road Medical Practice

Address

East Oxford Health Centre

Manzil Way

Oxford

Oxfordshire

OX4 1XD

Employer's website

https://www.cowleyroadmedicalpractice.org.uk/ (Opens in a new tab)