Cowley Road Medical Practice

Patient Care Coordinator

Information:

This job is now closed

Job summary

Cowley Road Medical Practice is a dynamic, forward-thinking GP practice that puts the care of its patients and staff at the heart of everything. We are a close-knit team with a warm, friendly, and caring atmosphere. We are looking for a new reception/admin person to join our team.

Our patient care co-ordinators (previously called medical receptionists) are the first point of contact for patients and as such are vital in enabling us to make our patients feel welcome at the practice and in dealing with a wide variety of queries. The team also carries out a number of key administrative tasks which support the efficient running of the practice and enable the clinical team to provide the best possible service to our patients.

The post is available to be filled immediately. Experience of reception and administrative work in any context is preferable, and experience of working in a GP practice will be an advantage.

Main duties of the job

We are looking for a highly competent and reliable person to join our team of patient co-ordinators. You will be the first point of contact for patients at reception and on the telephone, as well as undertake a variety of administrative tasks. Experience of medical reception work is an advantage but not essential. For the right candidate we are able to offer flexibility.

About us

Cowley Road Medical Practice is a GP practice with 10,500 patients and growing. We are based in the East Oxford Health Centre in Oxford. The administrative team is made up of eight patient care co-ordinators, a medical secretary, assistant manager, deputy practice manager, and practice manager.

The clinical team is made up of seven GPs, one practice nurse, two healthcare assistants and two pharmacists.

The practice is fully computerised on the EMIS Web system.

The practice aims to provide a full range of GP services to all who require them, in a friendly and welcoming atmosphere. East Oxford Health Centre is a modern and pleasant working environment.

Details

Date posted

09 May 2023

Pay scheme

Other

Salary

£10.53 an hour Cowley Road Medical Practice pay the Oxford Living wage.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3856-23-0000

Job locations

East Oxford Health Centre

Manzil Way

Oxford

Oxfordshire

OX4 1XD


Job description

Job responsibilities

Key Duties & Responsibilities

· Welcome patients to the practice and check them in for appointments.

· Answer telephone calls from patients, make appointments, answer patient queries, receive deliveries, give out prescriptions.

· Register new patients and provide them with information about the practice.

· Open and sort incoming post.

· Provide accurate messages to clinicians about patient queries or requirements.

· Scanning of incoming documents on to computer records

· Processing, sorting and filing records for new patients

· Updating patient details on the database

· Sorting blood and other samples for collection

· Entering patient data on to the computer system

· Contacting patients about appointments at the request of clinicians

· Any other duties as may be determined from time to time by the practice manager

Job description

Job responsibilities

Key Duties & Responsibilities

· Welcome patients to the practice and check them in for appointments.

· Answer telephone calls from patients, make appointments, answer patient queries, receive deliveries, give out prescriptions.

· Register new patients and provide them with information about the practice.

· Open and sort incoming post.

· Provide accurate messages to clinicians about patient queries or requirements.

· Scanning of incoming documents on to computer records

· Processing, sorting and filing records for new patients

· Updating patient details on the database

· Sorting blood and other samples for collection

· Entering patient data on to the computer system

· Contacting patients about appointments at the request of clinicians

· Any other duties as may be determined from time to time by the practice manager

Person Specification

Experience

Desirable

  • Experience of working in a GP Practice is an advantage but not essential.

Qualifications

Essential

  • GCSE grade A to C in English and Maths.

Desirable

  • Experience of working in a healthcare setting.
  • Polite and clear telephone manor
  • Keep calm under pressure
  • Excellent IT skills
  • Knowledge of microsoft office
  • Excellent communication skills
  • Problem solving
  • Ability to follow policies and procedures.
Person Specification

Experience

Desirable

  • Experience of working in a GP Practice is an advantage but not essential.

Qualifications

Essential

  • GCSE grade A to C in English and Maths.

Desirable

  • Experience of working in a healthcare setting.
  • Polite and clear telephone manor
  • Keep calm under pressure
  • Excellent IT skills
  • Knowledge of microsoft office
  • Excellent communication skills
  • Problem solving
  • Ability to follow policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cowley Road Medical Practice

Address

East Oxford Health Centre

Manzil Way

Oxford

Oxfordshire

OX4 1XD


Employer's website

https://www.cowleyroadmedicalpractice.org.uk/ (Opens in a new tab)

Employer details

Employer name

Cowley Road Medical Practice

Address

East Oxford Health Centre

Manzil Way

Oxford

Oxfordshire

OX4 1XD


Employer's website

https://www.cowleyroadmedicalpractice.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Jenny Inness

jenny.inness@nhs.net

01865791850

Details

Date posted

09 May 2023

Pay scheme

Other

Salary

£10.53 an hour Cowley Road Medical Practice pay the Oxford Living wage.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3856-23-0000

Job locations

East Oxford Health Centre

Manzil Way

Oxford

Oxfordshire

OX4 1XD


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