Southbourne Surgery


This job is now closed

Job summary

Could you answer the phone and help someone find the information that they need for their Covid vaccination?

Could you answer a query about a blood test result?

Are you confident with using a computer?

Are you able to multi-task and enjoy finding solutions to problems?

If you thought life as a GP's receptionist was only about answering the phone then you couldn't be further from the truth!

We are looking for someone to join our expanding team of administrative staff.

Our surgery is located close to Chichester, Bosham and within easy reach of the South Downs.

We are a growing surgery and wish to recruit people who have a good sense of humour, enjoy a challenge and will offer solutions to problems that they encounter. We enjoy working as a team and eating cakes, biscuits and chocolate in between work.

Main duties of the job


You will work in our reception answering the phones, scanning documents for the clinicians, work at the front desk, process prescriptions and complete patient registrations.

You should be well organised, willing to learn new skills and ask questions and have reasonable IT skills.

You should enjoy working with people and taking on a variety of tasks. You will be given comprehensive training as part of your induction period and there will be opportunities to work alongside experienced colleagues where necessary.

About us

We aim to support each member of our team and treat them as individuals.

We offer the following benefits:

- Membership of the NHS Pension scheme

- 25 days leave (Pro-rata) plus Bank Holidays

- A staff well being voucher

- Tea / Coffee provided

As well as this we are located very close to Southbourne Farm shop who sell some of the best pies in Sussex!

Visits to the surgery are very welcome.

Job description

Job responsibilities

Summary Medical Receptionist

The main purpose of this post is to provide a contact for patients and to act as a focal point of communication between patients, doctors and other medical staff.

Reception Duties

1. Greet all patients on arrival

2. Answer the telephone dealing with or redirecting enquiries, with all messages and queries being directed to doctors etc by tasks or notifications

3. Handle general enquiries referring where necessary

4. Make new and follow-up appointments

5. Accept and record messages for the Practice Nurses and District Nurses etc

6. Open and distribute post am & pm

7. Record requests for home visits stating time received and other relevant information on computer

8. Register new patients following practice policy

9. Be prepared to cover colleagues in the event of holidays and/or sickness

Clerical Duties

1. Printouts

2. Record requests for repeat prescription, over the desk not by phone, unless previously documented as OK

3. File medical records when required and scan reports and letters on to the computer by staff rota

4. Sort paperwork and file as appropriate

5. Complete appropriate GMS3 (Temporary Services) forms when required and file until due for submission to Health Authority

6. Post mail twice a day and use franking machine for postage

7. Maintain supplies of stationery available in reception area

8. Scan and confidentially dispose of documents in line with the latest Practice Guidance

9. Contact patients/hospitals as necessary

10. Undertake printing of repeat prescriptions for Doctors signature

General Duties

1. Each morning open premises, turn on computers, etc in preparation for surgeries

2. Tidy waiting room after each session

3. Each evening, leave reception area tidy and ready for incoming colleagues

4. End of day, check all rooms to make sure windows shut, equipment off

5. Set burglar alarm and lock up premises (if last person to leave)

6. Make tea/coffee with colleagues, fill/empty dishwasher

7. Undertake any other duties as agreed with the Partnership

Additional Duties to general reception post

  1. Receiving, allocating and tracking of external forms to staff

Special requirements for the post

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • An ability to use own judgement, resourcefulness, common sense to respond to patients enquiries and requests
  • Excellent communication skills

Person Specification



  • Experience of working as part of a team


  • Experience of working in a GP Surgery
  • Experience of customer service

Skills and Personal Attributes


  • Team working
  • Good interpersonal skills
  • Problem Solving and initiative
  • Determination and proactivity
  • Communication, written and oral
  • Excellent attention to detail
  • Basic mathematics for repeat prescribing
  • Literacy to include correct filing of patient notes
  • Knowledge and Experience
  • Customer focused


  • Knowledge of SystmOne clinical software



  • Good verbal and written communication skills required to interact with our patients, our staff and the external communities we liaise with such as other NHS departments

Employer details

Employer name

Southbourne Surgery


337 Main Road



PO10 8JH

Employer's website

For help with your application, contact:

Darren Nickerson


Date posted

12 July 2021

Pay scheme






Working pattern


Reference number


Job locations

337 Main Road



PO10 8JH

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.