Practice Manager

Job description

Job responsibilities

Strategic management and planning:

Keep abreast of current affairs and identify potential threats and opportunities

Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development

Monitor and evaluate performance of the practice team against objectives; identify and manage change

Develop and maintain effective communication both within the practice and with relevant outside agencies

Prepare and annually update the practice development plan, and oversee the implementation of the aims and objectives

Assess and evaluate accommodation requirements and manage development and expansion plans

Financial management:

Manage practice budgets and seek to maximise income

Understand and report on the financial implications of contract and legislation changes

Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant

Monitor cash-flow, prepare regular forecasts and reports to the partners

Manage and reconcile bank accounts; negotiate/liaise with the practice bankers

Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions

Manage partners drawings

Manage and monitor PAYE for practice staff and maintain appropriate records

Manage contributions to the practice pension scheme(s) and maintain appropriate records

Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Human resources:

Oversee the recruitment and retention of staff and provide a general personnel management service

Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff

Manage staffing levels within target budgets

Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role (including overview of all mandatory training for example IG, H&S etc)

Develop and implement effective staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances

Keep abreast of changes in employment legislation

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Organisational:

Convene meetings, prepare agendas and ensure distribution of minutes as necessary

Develop Practice protocols and procedures, review and update as required

Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place

Manage the procurement of practice equipment, supplies and services within target budgets

Develop and review Health & Safety policies and procedures and keep abreast of current legislation

Arrange appropriate insurance cover

Ensure that the practice has adequate disaster recovery procedures in place

Arrange appropriate maintenance for practice equipment

Patient services:

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure that the practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and/or develop repeat prescribing systems

Oversee and/or develop and manage an effective appointments systems

Oversee and/or organise surgery timetables, duty rotas and holiday cover

Routinely monitor and assess practice performance against patient access and demand management targets

Develop and implement an effective complaints management system

Liaise with patient groups

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business

Making effective use of training to update knowledge and skills, and initiate and manage the training of others

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum annually)

Routine management of own team / team areas, and maintenance of work space standards

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues

Person Specification

Qualifications

Essential

• Strong strategic planning skills
• Proven experience in financial management, including budgeting and forecasting
• Excellent communication and interpersonal skills
• Experience of working with the public
• Experience of managing multi-disciplinary teams including undertaking staff appraisals

Desirable

• Educated to a degree level in healthcare or business
• Leadership and/or Management qualification
• Experience in NHS/Primary Care General Practice
• Health and Safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Cornerstone Practice

Address

Elwyn Road

March

Cambs

PE15 9BF

Employer's website

https://www.cornerstoneandmercheford.nhs.uk/ (Opens in a new tab)