Care Navigator

The Cornerstone Practice

This job is now closed

Job summary

We are looking to recruit to our Care Navigator Team

If you have a keen attention to detail, telephone customer service or GP Practice experience and a good sense of humour then this could be the role for you!

Hours

Tuesday 8.15am to 5.30pm with 60 minute unpaid break

Wednesday 8.15am to 5.30pm with 60 minute unpaid break

Thursday 8.15am to 5.30pm with 60 minute unpaid break

Friday 8.15am to 5.30pm with 60 minute unpaid break

Main duties of the job

To answer the practice main phone line and to ensure that patient requests for appointments, prescriptions, results and general enquiries are handled with care and discretion in a professional and business-like manner

This role is for a Care navigator on the phones full time

About us

The Cornerstone Practice is based in the centre of March in the heart of the Fens we have over 9500 patients. On staff we have 3 GP Partners, 4 Nurse Practitioners, a full time Mental Health Co-ordinator, Treatment Room Nurses, HCA's, a diabetic specialist Nurse, a COPD specialist Nurse and a large admin team.

In addition we have a physio, social prescribers, Paramedics and a Pharmacist via our PCN that undertake clinics for our patients. We are a friendly team that work hard for our patients but also support each other.

Date posted

31 January 2024

Pay scheme

Other

Salary

£11 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3846-24-0002

Job locations

Elwyn Road

March

Cambs

PE15 9BF

Job description

Job responsibilities

Duties and Responsibilities

Utilise and ensure efficient use of the appointment system and monitor the flow of patients into consulting rooms in accordance with the established practice procedures.

Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive way. Answer the emergency telephone.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Inform patients of relevant charges, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and visitors.

Action requests for ambulance/car transportation and enter details appropriately on the system.

Enter visits on to the visit list including all relevant information and where necessary refer to triage. Print of visits for the day.

Become familiar with all appointment systems in effect including regular and incidental variations.

Handling of specimens, blood tests, forms etc. taking into account Health and Safety measures.

To update patient records with medical and personal information as required.

To ensure all sample packs, registration packs are fully stocked.

To be able to register a new patient, either as permanent or temporary

To have flexibility to cover for holiday absences and sickness of colleagues.

Ensure that tasks are done when telephones are quiet or on task desk.

To perform ancillary clerical tasks, as requested, by the partners or Practice Manager