Job summary
We are looking for2 Care Navigatorsto join our dedicated reception team on a permanent basis. The ideal candidate will be enthusiastic individual who enjoys working with general public in a fast paced environment. You need to be able to work as part of a well establish and close team but use your own initiative where required, within the remit of your role. Exceptional communications skills, both face to face and over the phone are a must as is ability to remain calm under pressure.
Main duties of the job
The specific requirements for these
roles are as follow:
Post 1. Fixed Term contract for 12 motnhs (to cover maternity leave). There may be scope for
role to become permanent.
Hours of work
Total: 31.5 hours a week to be worked as follow:
Monday 8.00-18.30 (with 30
minutes unpaid lunch break) main site
Tuesday 8.00-13.30 (Cotmanhay
branch)
Wednesday 8.00-18.30 (with 30
minutes unpaid lunch break) main site
Friday 8.0-14.00 (main
site)
Post 2 (Permanent)
Hours of work
Total : 27.5 hours a week to be worked on:
Monday 8.00-14.00- Old Station;
main site
Tuesday 13.00-18.00 (Cotmanhay
branch)
Wednesday 8.00-13.00 (Krk Hallam
branch)
Thursday 13.00-18.00 (Cotmanhay
branch)
Friday 8.00-16.00 (with
30 minutes unpaid lunch break) main site
The successful applicant will be part of a rota to cover late
finish during the week, therefore flexibility is a must.
Ability to cover annual leave and a sick leave (at short
notice at times)
Ability to cope with stress and difficult situations
Ability to work in line with protocols
Positive attitude towards feedback and self-development
About us
Old Station Surgery has been providing an
excellent care to communities in and around Ilkeston for over 100 years. We are
one of the largest practices in the area with a current list size in excess of
15,000 patients, spread over 3 sites. We have an established clinical and
administrative team and as a practice are committed to provide best possible
care in a friendly and supportive environment. We are Nottingham University
Teaching practice.
Job description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the busy reception.
Main duties will include:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocol
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Providing signposting and care navigating services to our patient population ensuring patients are seen by most appropriate clinician.
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
This post(s) will be based across all 3 sites and therefore driving license and access to own car is essential.
Previous GP reception or/and administration experience would be an advantage, however full training will be given to the right candidate.
We offer:
competitive
salary dependent on skills and experience
Support
in further personal and professional development
Enhanced
sick pay (following a completion of a year service)
Above
average annual leave entitlement
Allocated
paid time for medical appointments
NHS
Pension
Access
to NHS discounts
Please
note that we reserve the right to close the advert as soon as sufficient number
of applications is received.
We
welcome informal visit, to arrange one please contact Shelley Cullen,
Operations Manager on 01159301105 (option 4 open from 11.00am)
If
you have not heard from us within 2 weeks of closing date, please assume that
your application has not been successful on this occasion.
Job description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the busy reception.
Main duties will include:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocol
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Providing signposting and care navigating services to our patient population ensuring patients are seen by most appropriate clinician.
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
This post(s) will be based across all 3 sites and therefore driving license and access to own car is essential.
Previous GP reception or/and administration experience would be an advantage, however full training will be given to the right candidate.
We offer:
competitive
salary dependent on skills and experience
Support
in further personal and professional development
Enhanced
sick pay (following a completion of a year service)
Above
average annual leave entitlement
Allocated
paid time for medical appointments
NHS
Pension
Access
to NHS discounts
Please
note that we reserve the right to close the advert as soon as sufficient number
of applications is received.
We
welcome informal visit, to arrange one please contact Shelley Cullen,
Operations Manager on 01159301105 (option 4 open from 11.00am)
If
you have not heard from us within 2 weeks of closing date, please assume that
your application has not been successful on this occasion.
Person Specification
Qualifications
Essential
- Although good level of education is important to us we believe that the right skill and mind set is more important. Therefore we are looking for person who:
- is reliable and values teamwork
- is a great communicator
- can work independently with great accuracy and to tight deadliness
- has a "can do attitude" with focus on problem solving
- can maintain confidentiality at all times
- has a good sense of humour and a positive outlook on life
- is resilient and has ability to cope with stress and difficult situations; remains calm under pressure.
- is empathetic and compassionate
Experience
Essential
- Previous GP reception or/and administration experience would be an advantage, however full training will be given to the right candidate.
Person Specification
Qualifications
Essential
- Although good level of education is important to us we believe that the right skill and mind set is more important. Therefore we are looking for person who:
- is reliable and values teamwork
- is a great communicator
- can work independently with great accuracy and to tight deadliness
- has a "can do attitude" with focus on problem solving
- can maintain confidentiality at all times
- has a good sense of humour and a positive outlook on life
- is resilient and has ability to cope with stress and difficult situations; remains calm under pressure.
- is empathetic and compassionate
Experience
Essential
- Previous GP reception or/and administration experience would be an advantage, however full training will be given to the right candidate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.