Job summary
ADAPT, recruiting on behalf of West Northumberland Primary Care Network, are looking for a Living Well Coordinator to support patients and refer to the Living Well Service by providing advocacy,
signposting and, where necessary, accompanying individuals to local,
non-medical sources of help.
This role involves
face-to-face, telephone and written work. You will work within the GP practices,
the Adapt (N.E.) office and, where appropriate, will visit patients in their
homes to discuss their needs and provide support. You will also be required to work in other places
throughout the North East, as identified in your individual work programme. Working from home for specific purposes has
to be sanctioned by your line manager.
You
will proactively build relationships with patients, offer support and develop
collaborative solutions to address their issues. You will develop relationships
with community organisations and statutory services to maintain up to date
knowledge and expertise on local services.
Social Prescribing in Primary Care
is designed to support GP practices, patients, their families and carers in
navigating local voluntary, community and statutory services, supporting and
empowering patients to take control of their health and wellbeing, and theservice has been operating
since January 2020.
Main duties of the job
- Work collaboratively with the wider Primary Healthcare Team to develop a mutually beneficial referral pathway
Engage, listen and build relationships with patients of all ages, genders andbackgrounds
Support and motivate individuals to develop solutions to the issues they care about to improve health and wellbeing
Receive referrals from practice staff and communicate with staff on progress
Support identified individuals who would benefit from social prescribing activities provided within the local area. The aim of this is to:
Build confidence
Reduce isolation
Provide advocacy
Support/enable self-care
Refer/signpost to other local services
Maintain accurate records of all work undertaken, providing regular reports for management
Pro-actively monitor and evaluate work
Establish and develop links with Northumberland County Council services, community groups, service providers, advice agencies and other organisations working in the area, developing enterprising solutions to address patient needs
Report to the Living Well Coordinator Lead regularly and PCN manager as required
Any other reasonable duties as required by the Adapt (N.E.) Director, the Living Well Team Lead and the PCN Manager
Maintaining records in accordance with data protection guidelines, and maintaining patient confidentiality at all times
About us
Since
April 2019, the new GP Contract has enabled the development of locality-based
Primary Care Networks (PCNs) with an aim to both support General Practice and
to provide a more holistic approach to the needs of their patients by linking
them to a wide range of health, social care and voluntary sector services in
the community, often addressing factors such as housing, financial strain and
social isolation.
West
Northumberland PCN is a large network which represents 10 practices and 2
non-member practices across the area, centred in Hexham but extending west-east
from Haltwhistle to Ponteland, and north-south from Bellingham to Allendale.
The clients themselves may live rurally beyond these areas.
The
Living Well Coordinators will work across a small number of allocated GP
practices, in collaboration with practice-based staff. Referrals are likely to mostly
arise from the General Practice team, although the aim of the Living Well
Coordinator role is also to provide non-medicalised support to clients referred
from other sources, or through self-referral.
Adapt
North-East, https://adapt-ne.org.uk, a local and respected disability
and access-focused charity and social enterprise organisation, was selected as
an ideal host-employer for these posts. Living Well Coordinators also have
access to regular peer support and training, as well as membership of the
National Association of Link Workers, https://www.nalw.org.uk/
Job description
Job responsibilities
Do you have excellent listening and communication skills?
Are you organised with good administrative and IT skills?
Do you enjoy working as part of a team?
Do you want to help support West Northumberland residents to improve their health and wellbeing?
If you have answered yes to the above questions, then the Living Well Coordination Service would love to hear from you.
We are recruiting one full-time Living Well Coordinator. This is an opportunity to be involved in delivering and supporting solutions for primary care patients across the West Northumberland Primary Care Network (PCN).
The Living Well Coordinator will be the named worker for 1-3 GP practices and will split their working time across these practices, as well as working from Adapts office in Hexham. You will also be required to work in other places throughout the North East, as identified in your individual work programme.
The West Northumberland PCN practices are: Bellingham Practice, Branch End Surgery (Stocksfield), Burn Brae Medical Group (Hexham), Corbridge Medical Group, Haltwhistle Medical Group, Humshaugh and Wark Medical Group, Prudhoe Medical Group, Scots Gap Medical Group (Morpeth), Sele Medical Practice (Hexham) and White Medical Group (Ponteland). Adderlane Surgery (Prudhoe) and Riversdale Surgery (Prudhoe) are also supported by the service.
Clients may live rurally beyond these areas.
Please find attached the Job Description/Person
Specification.
Completed applications to be returned by 5.00 pm on Wednesday 1st May 2024.
Interviews will be held Wednesday 8th May
2024.
Job description
Job responsibilities
Do you have excellent listening and communication skills?
Are you organised with good administrative and IT skills?
Do you enjoy working as part of a team?
Do you want to help support West Northumberland residents to improve their health and wellbeing?
If you have answered yes to the above questions, then the Living Well Coordination Service would love to hear from you.
We are recruiting one full-time Living Well Coordinator. This is an opportunity to be involved in delivering and supporting solutions for primary care patients across the West Northumberland Primary Care Network (PCN).
The Living Well Coordinator will be the named worker for 1-3 GP practices and will split their working time across these practices, as well as working from Adapts office in Hexham. You will also be required to work in other places throughout the North East, as identified in your individual work programme.
The West Northumberland PCN practices are: Bellingham Practice, Branch End Surgery (Stocksfield), Burn Brae Medical Group (Hexham), Corbridge Medical Group, Haltwhistle Medical Group, Humshaugh and Wark Medical Group, Prudhoe Medical Group, Scots Gap Medical Group (Morpeth), Sele Medical Practice (Hexham) and White Medical Group (Ponteland). Adderlane Surgery (Prudhoe) and Riversdale Surgery (Prudhoe) are also supported by the service.
Clients may live rurally beyond these areas.
Please find attached the Job Description/Person
Specification.
Completed applications to be returned by 5.00 pm on Wednesday 1st May 2024.
Interviews will be held Wednesday 8th May
2024.
Person Specification
Qualifications
Essential
- Willingness to undertake training and continuing professional development
Desirable
- Degree level of education or equivalent
Experience
Essential
- Experience of supporting individuals working in community work, health, social care or information and advice.
- Experience of person-centred planning.
- Experience of working with vulnerable adults.
Desirable
- Experience and understanding of the importance of maintaining confidentiality and data protection procedures.
- Evidence of maintaining accurate and contemporaneous patient records.
- Experience of DWP benefits systems, Jobcentreplus processes, employment, housing and tenancy issues.
Motivation
Essential
- Flexible, adaptable and a willingness to work between surgeries and in the community.
- Understanding of the wider determinants of health and motivation to find community solutions to improving health and social care .
- Ability to demonstrate an understanding and commitment to the values of Adapt (N.E.) and the NHS.
- To undertake a DBS check prior to starting your employment.
- Be able to work flexible hours as necessary.
- Be able to meet the travel requirements of the post.
Abilities and Competencies
Essential
- Excellent interpersonal and advocacy skills and an ability to quickly. Relate to people in a non-judgemental way.
- Empathy and understanding of the needs of patients, individual emotional resilience.
- Ability to work creatively, independently and autonomously in a complex community environment.
- Ability to proficiently use computer software packages e.g. Microsoft Office.
- Ability to work to challenging deadlines and manage a heavy caseload.
- Ability to form and maintain relationships with professionals and external agencies.
- Ability to maintain professional boundaries in relationships.
Desirable
- Knowledge of adult and childrens safeguarding, domestic abuse, mental health and substance misuse issues.
General Requirement
Essential
- In your covering letter please ensure you tell us how you meet these person specifications.
Person Specification
Qualifications
Essential
- Willingness to undertake training and continuing professional development
Desirable
- Degree level of education or equivalent
Experience
Essential
- Experience of supporting individuals working in community work, health, social care or information and advice.
- Experience of person-centred planning.
- Experience of working with vulnerable adults.
Desirable
- Experience and understanding of the importance of maintaining confidentiality and data protection procedures.
- Evidence of maintaining accurate and contemporaneous patient records.
- Experience of DWP benefits systems, Jobcentreplus processes, employment, housing and tenancy issues.
Motivation
Essential
- Flexible, adaptable and a willingness to work between surgeries and in the community.
- Understanding of the wider determinants of health and motivation to find community solutions to improving health and social care .
- Ability to demonstrate an understanding and commitment to the values of Adapt (N.E.) and the NHS.
- To undertake a DBS check prior to starting your employment.
- Be able to work flexible hours as necessary.
- Be able to meet the travel requirements of the post.
Abilities and Competencies
Essential
- Excellent interpersonal and advocacy skills and an ability to quickly. Relate to people in a non-judgemental way.
- Empathy and understanding of the needs of patients, individual emotional resilience.
- Ability to work creatively, independently and autonomously in a complex community environment.
- Ability to proficiently use computer software packages e.g. Microsoft Office.
- Ability to work to challenging deadlines and manage a heavy caseload.
- Ability to form and maintain relationships with professionals and external agencies.
- Ability to maintain professional boundaries in relationships.
Desirable
- Knowledge of adult and childrens safeguarding, domestic abuse, mental health and substance misuse issues.
General Requirement
Essential
- In your covering letter please ensure you tell us how you meet these person specifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.