Practice Manager Bere Regis Surgery

Job description

Job responsibilities

The following outline represents the core responsibilities of the Practice Manager. On occasion, additional tasks or extra hours may be required depending on workload and staffing levels

The Practice Manager is responsible for:

Operational Management

-Overseeing the day-to-day running of the practice and ensuring all staff meet their primary responsibilities.

- Managing the administrative elements of QOF, working closely with GPs, nursing staff and administrators.

- Ensuring full compliance with CQC regulations and standards.

- Leading and coordinating change, quality improvement initiatives and all internal projects.

- Coordinating and producing practice reports and the practice development plan.

- Developing and improving services to enhance patient care.

- Supporting innovation and the adoption of new technologies.

Human Resources & Staff Management

-Providing direct line management for all practice staff.

- Managing the full employment cycle, from advertising roles through to all stages of recruitment.

- Planning, organising and overseeing the staff induction programme.

- Creating, reviewing and updating Job Descriptions and Person Specifications, ensuring all staff are legally and appropriately employed with correct contracts.

- Developing, implementing and embedding an effective staff appraisal process.

- Creating and maintaining a practice wide staff development plan, including mandatory training.

- Implementing systems for managing disciplinary and grievance matters, while maintaining oversight of staff welfare.

- Keeping up to date with HR legislation and ensuring compliance.

- Supporting staff welfare and coordinating social activities.

- Ensuring all staff receive appropriate training to fulfil their roles effectively.

Governance, Compliance & Policy Management

-Developing, implementing and maintaining a robust business resilience and continuity plan.

- Coordinating the review and updating of all practice policies, procedures and patient information.

- Ensuring the practice meets all NHS contractual obligations.

- Ensure timely handling and escalation of complaints

- Managing premises related responsibilities, including health and safety, risk assessments, mandatory training, building maintenance, insurance, and service contracts (e.g., cleaning,).

Patient Services & Communication

-Taking a strategic approach to the management and development of patient services.

- Developing and embedding an effective internal and external communication strategy.

- Promoting and encouraging the use of patient online services.

- Leading community engagement, digital communications and public facing practice communications (e.g. village magazine).

- Leading and managing the Patient Participation Group.

- Attending external meetings as required, including PCN meetings

- Maintaining good relationships with stakeholders

Finance & Business Administration

-Ensuring accurate recording of all income and expenditure.

- Preparing financial information and liaising with the accountant for yearend accounts and related queries.

- Producing regular financial reports, including dispensing income and VAT requirements, to ensure financial probity.

- Managing payroll and pension information for staff.

- Overseeing and monitoring cash and card payments and managing ordering and stock control.

- Oversee the Practice finances

- Ensuring the practice maximises QOF and CCLIP income.

- Completing required data returns for local enhanced services.

- Monitoring dispensing income and expenditure and working with the dispensary manager to secure best value from suppliers and monitor dispensing patient numbers.

Audit & Data Management

-Auditing practice processes and data to ensure standards are maintained or improved.

- Monitoring patient registrations and related activity.

Person Specification

Experience

Essential

• - Proven experience of working with Windows 11 programmes
• - Excellent people skills
• - Proven financial experience, managing accounts, budget and cash flow forecasting
• - NHS / Primary Care General Practice experience/health care
• - Experience of successfully developing and implementing projects

Desirable

• - Experience of managing multidisciplinary teams
• - Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• - Experience of chairing meetings, producing agendas and minutes

Qualifications

Essential

• A good standard of education with excellent literacy and numeracy skills. To have equivalent of A level education/NVQ level 3
• Educated to some level in healthcare or business

Desirable

• Management /business Qualification
• AMSPAR Qualification or equivalent

Skills

Essential

• - Ability to negotiate opportunities to enhance service delivery
• - Excellent communication skills (written, oral and presenting)
• - Strong IT skills (generic)
• - Excellent leadership skills
• - Strategic thinker and negotiator
• - Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• - Effective time management (Planning & Organising)
• - Ability to network and build relationships
• - Proven problem solving & analytical skills
• - Ability to develop, implement and embed policy and procedure
• - Ability to motivate and train staff

Desirable

• - TPP Systmone user skills
• - Knowledge of accounts system e.g. xero or similar

Other requirements

Essential

• - Flexibility to work outside of core office hours
• - Disclosure Barring Service (DBS) check
• - Maintains confidentiality at all times
• - Full UK driving licence

Personal Qualities

Essential

• - Polite and confident
• - Flexible and cooperative
• - Excellent interpersonal skills
• - Motivated and proactive
• - Ability to use initiative and judgement
• - Forward thinker with a solution focused approach
• - High levels of integrity and loyalty
• - Sensitive and empathetic in distressing situations
• - Ability to work under pressure
• - Confident, assertive and resilient
• - Ability to drive and deliver change effectively
• - Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bere Regis Surgery

Address

Manor Farm Road

Bere Regis

Wareham

BH20 7HB

Employer's website

http://bereregissurgery.nhs.uk (Opens in a new tab)