Job summary
To be responsible for
undertaking a wide range of care coordinator duties and the provision of general support
to the multidisciplinary team. Duties will include but are not limited to, greeting
and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as required. To
act as the central point of contact for patients, the distribution of
information, messages and enquiries for the clinical team, liaising with
multidisciplinary team members and external agencies such as secondary care and
community service providers.
Main duties of the job
- To provide a practice point of contact for patients in coordinating their care.
- To ensure timely follow up and action for patients from communications from community or secondary care.
- To deal with incoming queries from patients and other healthcare providers.
- To organise in practice appointments, follow ups or other actions to help the PCN practices provide high quality, compassionate care to our patient population.
About us
Essex House Surgery aims to provide high quality health care in a safe, responsive, courteous and effective way. Our goal is to provide a wide range of quality, evidence-based, accessible primary care services in an environment that supports and promotes learning, team work and good communication. Our staff are committed to providing the best care possible and to involving patients in decisions about their care. We aim to treat all patients with dignity and respect, providing the same care irrespective of race, gender, religion, age or medical condition. Our overarching aim is to treat our patients and colleagues in a way we would want members of our own families to be treated.
Job description
Job responsibilities
- Deal with incoming queries and calls directly from patients.
- Assist with signposting patients to appropriate community or local services, alongside social prescribers.
- Act on communications from hospitals or community providers.
- Book follow up appointments, tests or other reviews.
- Pro-actively ensure patients are booked in for chronic disease management appointments.
- Assist with ensuring patients participate in local or national screening programmes.
- Promote health education to our patient population, such as through participation in ‘self-care’ week.
- Pro-actively ensure patients take up vaccination opportunities such as covid, flu, shingles or childhood immunisations.
- Undertake all administrative and practical support required to ensure the effective running of clinics, particularly mass vaccination clinics.
- Refer patients to in the house social prescribers to assist with their care.
- Support patient referral processes, including generating and sending referral letters via eRS and email.
- Participate in practice MDT meetings and organise practice actions or follow ups.
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling a rapid response.
- Organise and prioritise own workload.
- Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.
- Directly liaise with multi-agencies to coordinate care for patients.
- Support patients and carers and collect feedback on their experiences.
- Work collaboratively with other care coordinators across the PCN to share best practice.
- Support the PCN practices to deliver on, QOF, KPIs and locally and nationally commissioned enhanced services.
- To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken. Generate prescriptions according to practice protocols.
- Work collaboratively with the PCN and practice team.
- Develop relationships and work closely with community, hospital and the wider health system.
- Participate in practice meetings, patient participation groups and other meetings to improve engagement with the role.
- Undertake all other duties as required to support the administrative processes within the home practice.
Job description
Job responsibilities
- Deal with incoming queries and calls directly from patients.
- Assist with signposting patients to appropriate community or local services, alongside social prescribers.
- Act on communications from hospitals or community providers.
- Book follow up appointments, tests or other reviews.
- Pro-actively ensure patients are booked in for chronic disease management appointments.
- Assist with ensuring patients participate in local or national screening programmes.
- Promote health education to our patient population, such as through participation in ‘self-care’ week.
- Pro-actively ensure patients take up vaccination opportunities such as covid, flu, shingles or childhood immunisations.
- Undertake all administrative and practical support required to ensure the effective running of clinics, particularly mass vaccination clinics.
- Refer patients to in the house social prescribers to assist with their care.
- Support patient referral processes, including generating and sending referral letters via eRS and email.
- Participate in practice MDT meetings and organise practice actions or follow ups.
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling a rapid response.
- Organise and prioritise own workload.
- Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.
- Directly liaise with multi-agencies to coordinate care for patients.
- Support patients and carers and collect feedback on their experiences.
- Work collaboratively with other care coordinators across the PCN to share best practice.
- Support the PCN practices to deliver on, QOF, KPIs and locally and nationally commissioned enhanced services.
- To update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken. Generate prescriptions according to practice protocols.
- Work collaboratively with the PCN and practice team.
- Develop relationships and work closely with community, hospital and the wider health system.
- Participate in practice meetings, patient participation groups and other meetings to improve engagement with the role.
- Undertake all other duties as required to support the administrative processes within the home practice.
Person Specification
Qualifications
Essential
- Experience of working with the general public.
- Experience of administrative duties.
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
Desirable
- Educated to GCSE level or equivalent.
- GCSE Mathematics & English (C or above) preferred.
- Experience of working in a health care setting.
Person Specification
Qualifications
Essential
- Experience of working with the general public.
- Experience of administrative duties.
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office.
- Effective time management (Planning & Organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
Desirable
- Educated to GCSE level or equivalent.
- GCSE Mathematics & English (C or above) preferred.
- Experience of working in a health care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.