Job responsibilities
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
Provide general assistance, administration and
operational support to the practice team and project a positive and friendly
image to visitors, either in person or via the telephone.
To follow, support and comply with practice
procedures, IT, infrastructure and telecom systems, and work in accordance of
written protocols and procedures.
Contribute toward the team ethic and support
patients in line with the practice principles and values.
Administration
Scanning documents in
medical records including coding
Taking and passing on
detailed messages
Send template letters as
requested
Open incoming mail
Process
referral letters
Contact other
health professionals
Maintain patient
records
Process records for
patients joining or leaving the practice
Print and photocopy
as requested
Post outgoing mail
Uploading/filing
notes
Reception
Greeting and managing
patients
Consulting with members of
practice team Advise patients of
relevant charges for private services, accept payment and issue receipts
Handling
and processing requests for prescriptions with patients and pharmacies
Maintain a safe and tidy
working and waiting environment
Registrations
of new patients.
Process
changes in patient details (have knowledge of practice area).
Appointments
Support patients in
navigating care toward the practice and within NHS appointed service
providers
Process appointment booking
and
cancellation requests
Deal with visits
requests
Capturing information
relevant to the nature of the booking and recording against the relevant
booking
Other tasks
Ensure security of practice
premises and contents
Prepare
and clear consulting rooms
Use
own judgement, resourcefulness, common sense and local knowledge, to respond
to patients enquiries and requests
Shred any confidential
waste papers
Clean computer and
telephone equipment
Any
other tasks allocated by Partners or Manager(s)
Confidentiality
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence and
have the right to expect that staff will respect their privacy and act
appropriately
In
the performance of the duties outlined in this job description, the post-holder
may have access to confidential information relating to patients and their
carer(s), practice staff and other healthcare workers. They may also have access to information relating
to the practice as a business organisation.
All such information from any source is to be regarded as strictly
confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
Health & Safety
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice health & safety
policy, the practice health & safety manual, and the practice infection
control policy and published procedures. This will include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making effective use of training to update
knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised
Keeping
own work areas and general / patient areas clean, assisting in the maintenance
of general standards of cleanliness consistent with the scope of the job
holders role
Undertaking periodic infection control training
Reporting potential risks identified
Equality and diversity
The post-holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights
Personal/professional development
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Attending
training sessions provided by the practice both on and off site
Taking responsibility for own development,
learning and performance and demonstrating skills and activities to others who
are undertaking similar work
Quality
The post-holder will strive to maintain quality within the
practice, and will:
Alert other team members to issues of quality
and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other
agencies to meet patients needs
Effectively manage own time, workload and
resources
Communication
The post-holder should recognise the importance of effective
communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods
of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and
guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
Participate in audits where appropriate
Other
This job description may change in the light of
developments within the role and/or within the Practice, national policies or
personnel factors and will then be subject to amendments in consultation with
the post holder
