Medical Receptionist

Job description

Job responsibilities

· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

· Provide general assistance, administration and operational support to the practice team and project a positive and friendly image to visitors, either in person or via the telephone.

· To follow, support and comply with practice procedures, IT, infrastructure and telecom systems, and work in accordance of written protocols and procedures.

· Contribute toward the team ethic and support patients in line with the practices principles and values.

(Full job description uploaded as a separate document)

Person Specification

Qualifications

Essential

• Studied to a minimum standard of GCSE (Grade C or above) or equivalent in Maths and English
• Experience of basic clerical duties and office procedures

Desirable

• Experience working in General Practice Workplace
• Experience working in Business Administration
• Experience working in Customer focussed Services
• Experience working with EMIS and/or SystmOne clinical system.
• Experience working in a call centre coordinating high volumes of calls.

Experience

Essential

• see previous

Desirable

• see previous

Knowledge and skills

Essential

• Good working knowledge of using Microsoft Office software (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organisational skills
• Understanding of dealing with confidential information and data protection legislations
• Good experience of following policies and procedures
• Ability to deliver a high standard of service under pressure
• Good attention to detail

Desirable

• Knowledge about signposting and care navigation
• Knowledge about relevant legislation such as safeguarding/Confidentiality
• Knowledge of Primary Care Services/NHS

Role Requirements

Essential

• Ability to promote a positive first impression to patients, carers, visitors and other health care professionals
• Ability to remain positive, professional and courteous in a highly pressurised environment
• Ability to undertake delegated tasks but also work on their own initiative
• Punctual and reliable
• Ability to undertake training as required to meet the requirements of the role or the organisation
• Excellent team player

Desirable

• Strong work ethic
• Strong appreciation of customer service skills
• Ability to work to NHS health and safety standards

Personal Attributes/Physical, mental and emotional

Essential

• Demonstrate motivation and commitment to the team working and the development of self and other team members
• Flexibility and adaptability within the role and practice business needs
• Punctual and reliable
• Excellent Team player
• Ability to work in an environment of change to meet the needs of primary care
• Work under pressure and time scales
• Ability to work long days/shifts
• Able to work within manual handling policy
• Ability to travel between sites
• Advanced key board skills
• Willing to complete immunisation course as recommended by occupational health
• Able to deal with exposure to distressing circumstances or highly emotional events
• Able to concentrate for prolonged periods
• Able to work outside routine practice hours such as extended hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Woodhouse Medical Practice

Address

Cambridge Road

Leeds

West Yorkshire

LS6 2SF

Employer's website

https://www.woodhousemedicalpractice.nhs.uk/ (Opens in a new tab)