Woodhouse Medical Practice
This job is now closed
We are a forward thinking and growing practice, developmentally expanding our services, with modern state of the art premises in keeping with the future direction of quality health care provision. According to our patients and featured in the Yorkshire Evening Post we have been voted the2nd Best practice in Leeds and currently look after 8,900 patients within our local communities.
We are looking for Part Time Medical Receptionists to be an integral part of our Patient Support Team. We operate 2 Medical Practices covering Central and North Leeds (Woodhouse and Chandos) and the roles will be working at both sites covering operational hours of 8am-6.30pm Monday to Friday.
Main duties of the job
The successful candidates will be hardworking and enthusiastic individual/s, provide high standards of care, reception and administrative support and be effective communicators. GP practice experience is desirable but not essential as in-house training will be provided. Ideal applicants will have previous experience of similar roles and be IT literate with good customer service skills.
Essential Skills We Are Looking For:
- Confidentiality and discretion
- A calm and sympathetic manner
- Good communication skills, both verbal and written
- Positive attitude towards all members our communities
- Good organisational skills
- Accurate keyboard skills
- Good knowledge of IT including Microsoft products
- Ability to think on ones feet
- A team player who wants to enjoy work, have fun and join a great team
You will be part of a small committed team of administrative/operational personnelthat are the heartbeat of the practice. The posts work in awide range of roles completing a varied and interesting work programme. A flexible approach to working is essential and as a practice we will be flexible with the employees needs. The number of hours and positions is to be confirmed dependent the on the volume of applicants and candidates requirements. The role offers competitive rates of pay subject to experience and qualifications, membership of the NHS Pension Scheme and other benefits.
Employed by: Woodhouse Medical Practice Reports to: Patient Support Team Leader
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance, administration and operational support to the practice team and project a positive and friendly image to visitors, either in person or via the telephone.
To follow, support and comply with practice procedures, IT, infrastructure and telecom systems, and work in accordance of written protocols and procedures.
Contribute toward the team ethic and support patients in line with the practices principles and values.
A) Job responsibilities - Administrator
Scanning documents in medical records including coding
Taking and passing on detailed messages
Send template letters as requested
Open in-coming mail
Process referral letters
Contact other health professionals
Maintain patient records
Process records for patients joining or leaving the practice
Scan and photocopy as requested
Post outgoing mail/
Job responsibilities - Reception
Receiving and managing all patients consulting with members of practice team
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Handling and processing requests for prescriptions to patient
Maintain a safe and tidy working and waiting environment
Registrations of new patients.
Process changes in patients details (have knowledge of practice area).
Job responsibilities - Appointments
Support patients in navigating care toward the practice and within NHS appointed service providers
Process appointment booking and cancellation requests Deal with visits requests
Capturing information relevant to the nature of the booking and recording against the relevant booking
Job responsibilities - Other tasks
Ensure security of practice premises and contents
Prepare and clear consulting rooms
Use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests
Shred any confidential waste papers
Clean computer and telephone equipment
Any other tasks allocated by Partners or Manager(s)
B) General Requirements of the role
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
Reporting potential risks identified
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Attending training sessions provided by the practice both on and off site
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate
This job description may change in the light of developments within the role and/or within the Practice, national policies or personnel factors and will then be subject to amendments in consultation with the post holder.