Job responsibilities
Job summary
Employed by: Woodhouse Medical Practice Reports to: Patient Support Team Leader
Receive, assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way.
Provide general assistance, administration and
operational support to the practice team and project a positive and friendly
image to visitors, either in person or via the telephone.
To follow, support and comply with practice
procedures, IT, infrastructure and telecom systems, and work in accordance of
written protocols and procedures.
Contribute toward the team ethic and support
patients in line with the practices principles and values.
A) Job responsibilities - Administrator
Scanning documents in
medical records including coding
Taking and passing on
detailed messages
Send template letters as
requested
Open in-coming mail
Process referral letters
Contact other health
professionals
Maintain patient
records
Process records for
patients joining or leaving the practice
Scan and photocopy as
requested
Post outgoing mail/
pulling/filing notes
Job responsibilities - Reception
Receiving and managing all
patients consulting with members of practice team
Advise patients of relevant charges for
private services, accept payment and issue receipts for same.
Handling and processing requests for prescriptions to
patient
and pharmacies
Maintain a safe and tidy
working and waiting environment
Registrations of new patients.
Process changes in patients details (have
knowledge of practice area).
Job responsibilities - Appointments
Support patients in
navigating care toward the practice and within NHS appointed service providers
Process appointment booking
and cancellation requests Deal with visits requests
Capturing
information relevant to the nature of the booking and recording against the
relevant booking
Job responsibilities - Other tasks
Ensure security of practice
premises and contents
Prepare and clear consulting rooms
Use own judgement, resourcefulness, common sense
and local knowledge, to respond to patients enquiries and requests
Shred any confidential waste
papers
Clean computer and telephone
equipment
Any other tasks allocated by Partners or
Manager(s)
B) General Requirements of the role
Confidentiality
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately
In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carer(s), practice staff and other
healthcare workers. They may also have
access to information relating to the practice as a business organisation. All such information from any source is to be
regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the practice
health & safety policy, the practice health & safety manual, and the
practice infection control policy and published procedures. This will include:
Using personal security systems within the
workplace according to practice guidelines
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks
Making
effective use of training to update knowledge and skills
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards
and infection hazards immediately when recognised
Keeping own work areas and general / patient
areas clean, assisting in the maintenance of general standards of cleanliness
consistent with the scope of the job holders role
Undertaking
periodic infection control training
Reporting
potential risks identified
Equality and diversity
The post-holder will support the
equality, diversity and rights of patients, carers and colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights
Personal/professional development
The post-holder will participate in any training programme
implemented by the practice as part of this employment, such training to
include:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development
Attending training sessions provided by the
practice both on and off site
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to
maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess own performance and take accountability
for own actions, either directly or under supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication
The post-holder should recognise
the importance of effective communication within the team and will strive
to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
Apply
practice policies, standards and guidance
Discuss with other members of the team how the
policies, standards and guidelines will affect own work
Participate
in audits where appropriate
Other
This job description may change in the light of
developments within the role and/or within the Practice, national policies or
personnel factors and will then be subject to amendments in consultation with
the post holder.
