Job summary
Are you passionate about transforming healthcare services and making a positive impact on patient care? Sutton Coldfield Group Practice (SCGP) is seeking a dedicated Transformation Manager to join our dynamic team. As a Transformation Manager at SCGP, you will play a pivotal role in driving innovative changes within our general practice to enhance patient outcomes and experience.
Sutton Coldfield Group Practice is on a transformation journey. Our goal is to significantly improve the service offered to our patients, to be best in class for G.P service provision and to be the provider of choice to the residents of Sutton Coldfield.
Main duties of the job
As the Transformation Manager, you will be responsible for leading and implementing strategic initiatives aimed at optimizing operational efficiency, improving service delivery, and fostering a culture of continuous improvement within SCGP. You will collaborate closely with cross-functional teams to identify areas for transformation, develop action plans, and monitor progress towards achieving organizational goals.
A key plank in the delivery of this ambitious goal is the appointment of a Digital and Operational Performance Manager. This person will be the go-to person in relation to all things digital with responsibility for the provision of effective actionable data to enable us to effectively monitor and manage our progress.
You will be an effective communicator, with the ability to understand and interpret the needs of your colleagues across the Practice and deliver effective digital solutions.
You will be comfortable with the analysis of data from multiple sources and be able to build performance dashboards for use by board members and operational managers alike. You will have Primary Care NHS experience as a Digital Transformation Lead or a similar role in IT and/or performance management, preferably with experience of SystmOne, although this is not essential.
About us
SCGP Mission Statement and Values:
PASSIONATE ABOUT HEALTH COMPASSIONATE WITH PEOPLE
Our vision is to be a bold and innovative general practice which is integrated in the community and delivers quality care in partnership with our patients.
All members of the SCGP team are dedicated to providing a quality service in order to achieve safe health services, which meet patient needs.
Good general practice is based on good doctor and patient relationships requiring trust and mutual respect. We believe this is basic to good patient care. We work in a partnership with our patients.
Job description
Job responsibilities
To
lead, develop and implement accurate reporting systems and processes to provide
the business with actionable data on which to base business decisions.
To
be the lead in all our contracts with IT and digital services providers.
To
be the lead in our contracts with the ICB in relation to IT and digital matters
To
maintain high levels of data quality across the Group.
To
manage the Groups digital systems to extract their full value and potential.
To
lead and support the production of rotas for the Group, ensuring maximum
efficiency and throughput.
To
lead and provide technical support to the business.
To
provide advice and technical support to maintain a focus on continual
improvement of services while demonstrating continued improvements in value for
money.
To
contribute to the continuous improvement of our organisations policies and
procedures.
Responsible
for managing the resources allocated to each of the services within budgetary
constraints as well as ensuring the most efficient use of resources and
contributing to the financial objectives.
To
manage all services and staff allocated to the post holder.
To
work in collaboration with management colleagues to deliver our contractual
obligations.
To
ensure the team is using efficient processes and comply with business
protocols.
To
lead, support and manage staff actively to ensure compliance with objectives
and KPIs and deliver optimum performance.
To
be comfortable and confident in managing people.
Any other duties required in line with this Job Description, as advised
by the Chief Operating Officer.
Job description
Job responsibilities
To
lead, develop and implement accurate reporting systems and processes to provide
the business with actionable data on which to base business decisions.
To
be the lead in all our contracts with IT and digital services providers.
To
be the lead in our contracts with the ICB in relation to IT and digital matters
To
maintain high levels of data quality across the Group.
To
manage the Groups digital systems to extract their full value and potential.
To
lead and support the production of rotas for the Group, ensuring maximum
efficiency and throughput.
To
lead and provide technical support to the business.
To
provide advice and technical support to maintain a focus on continual
improvement of services while demonstrating continued improvements in value for
money.
To
contribute to the continuous improvement of our organisations policies and
procedures.
Responsible
for managing the resources allocated to each of the services within budgetary
constraints as well as ensuring the most efficient use of resources and
contributing to the financial objectives.
To
manage all services and staff allocated to the post holder.
To
work in collaboration with management colleagues to deliver our contractual
obligations.
To
ensure the team is using efficient processes and comply with business
protocols.
To
lead, support and manage staff actively to ensure compliance with objectives
and KPIs and deliver optimum performance.
To
be comfortable and confident in managing people.
Any other duties required in line with this Job Description, as advised
by the Chief Operating Officer.
Person Specification
Experience
Essential
- To have a degree or professional qualification in data, statistical analysis or a numerical or statistical subject or equivalent skills or experience.
- Substantial experience in the field of performance management, including complex data analysis within services.
- Substantial and demonstrable experience of working with and developing databases and spreadsheets, including applying advanced techniques within Excel, Power BI and other software and producing a range of reports.
- Excellent knowledge of Excel formulas.
- To have advanced database and spreadsheet skills, including pivot tables and excel macros and complex formula.
- Experience and understanding of the measurement of outcomes and producing datasets that enable interrogation of outcomes data in order to identify areas where patient outcomes and experience may be less than optimal.
- Experience of data analysis and interpreting data.
- Experience of improving data quality.
- Experience of multiple software solutions and their application
Desirable
- SystmOne knowledge and experience
- NHS Primary Care
Abilities and Competencies
Essential
- Capacity to plan and deliver against targets
- Good written and verbal communication skills.
- Ability to analyse and interpret highly complex and/or sensitive information and to take decisive and practical action.
- Ability to extract business data from our various IT systems into a Board friendly dashboard to identify areas whether improvement to performance can be achieved.
- Technically able to create data solution for business problems.
- Proven ability to present complex information in user friendly formats.
- Problem solving skills, including lateral thinking and ability to find creative solutions.
- The ability to resolve complex problems.
- Good Team Player
- People Management Skills
Person Specification
Experience
Essential
- To have a degree or professional qualification in data, statistical analysis or a numerical or statistical subject or equivalent skills or experience.
- Substantial experience in the field of performance management, including complex data analysis within services.
- Substantial and demonstrable experience of working with and developing databases and spreadsheets, including applying advanced techniques within Excel, Power BI and other software and producing a range of reports.
- Excellent knowledge of Excel formulas.
- To have advanced database and spreadsheet skills, including pivot tables and excel macros and complex formula.
- Experience and understanding of the measurement of outcomes and producing datasets that enable interrogation of outcomes data in order to identify areas where patient outcomes and experience may be less than optimal.
- Experience of data analysis and interpreting data.
- Experience of improving data quality.
- Experience of multiple software solutions and their application
Desirable
- SystmOne knowledge and experience
- NHS Primary Care
Abilities and Competencies
Essential
- Capacity to plan and deliver against targets
- Good written and verbal communication skills.
- Ability to analyse and interpret highly complex and/or sensitive information and to take decisive and practical action.
- Ability to extract business data from our various IT systems into a Board friendly dashboard to identify areas whether improvement to performance can be achieved.
- Technically able to create data solution for business problems.
- Proven ability to present complex information in user friendly formats.
- Problem solving skills, including lateral thinking and ability to find creative solutions.
- The ability to resolve complex problems.
- Good Team Player
- People Management Skills
