Digital and Operational Performance Manager

Job description

Job responsibilities

1. Job Role & Purpose

As a member of the Senior Management Team, the primary purpose of this role is to identify and implement reporting systems to support the improvement of the business through actionable data. In addition, to maintain, support and improve our operational platforms to ensure the best possible experience for patients.

2. Key Duties & Responsibilities

To lead, develop and implement reporting systems and processes to provide the business with actionable data on which to base business decisions.

To be the lead in all our contracts with IT and digital services providers.

To be the lead in our contracts with the ICB in relation to IT and digital matters

To maintain high levels of data quality across the Group.

To manage the Groups digital systems to extract their full value and potential.

To lead and support the production of Rotas for the Group, ensuring maximum efficiency and throughput.

To lead and provide technical support to the business.

To provide advice and technical support to maintain a focus on continual improvement of services while demonstrating continued improvements in value for money.

To contribute to the continuous improvement of organisations policies and procedures.

Responsible for managing the resources allocated to each of the services within budgetary constraints as well as ensuring the most efficient use of resources and contributing to the financial objectives.

To manage all services and staff allocated to the post holder.

To work in collaboration with management colleagues to deliver our contractual obligations.

To ensure the team is using efficient process and follow business protocols.

To lead, support and manage staff actively to ensure compliance with objectives and KPIs and deliver optimum performance.

To be comfortable and confident in managing people.

Any other duties required in line with this Job Description, as advised by the Chief Operating Officer.

3. Communication & Relationships

To be an active and engaged team player, supporting the wider SCGP is its aims and objectives.

To actively participate in team meetings.

To work with other teams across the organisation collaboratively to ensure a joined-up approach to our service delivery to patients.

4. Performance Standards

To lead by example and be a positive role model for the team.

To contribute actively and positively to Senior Management Team

To work collaboratively with Senior Management colleagues for the benefit of the Group

Demonstrate a positive attitude.

To deliver against your agreed objectives.

To actively engage in the appraisal process

To be honest and have integrity.

To follow all Group policies and procedures.

5. Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SCGP policies and procedures relating to confidentiality and the protection of personal and sensitive data.

6. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the SCGP health & safety policy, the health & safety manual, and the SCGP infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to SCGP guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Active reporting of health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas generally clean and overseeing Site Managers in the maintenance of general standards of cleanliness consistent with the scope of their role

Undertaking periodic infection control training (minimum annually).

Reporting potential risks identified to the SCGP Group Manager

7. Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with SCGP procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

8. Job Description Reviews

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of SCGP.

Person Specification

Qualifications

Essential

• To have a degree or professional qualification in data, statistical analysis or a numerical or statistical subject or equivalent skills or experience.

Experience

Essential

• Substantial experience in the field of performance management, including complex data analysis within services.
• Substantial and demonstrable experience of working with and developing databases and spreadsheets, including applying advanced techniques within Excel, Power BI and other software and producing a range of reports.
• Excellent knowledge of Excel formulas.
• To have advanced database and spreadsheet skills, including pivot tables and excel macros and complex formula.
• Experience and understanding of the measurement of outcomes and producing datasets that enable interrogation of outcomes data in order to identify areas where patient outcomes and experience may be less than optimal.
• Experience of data analysis and interpreting data
• Experience of improving data quality.
• Experience of multiple software solutions and their application

Desirable

• SystmOne knowledge and experience
• NHS Primary Care

Abilities and Competencies

Essential

• Capacity to plan and deliver against targets.
• Good written and verbal communication skills.
• Ability to analyse and interpret highly complex and/or sensitive information and to take decisive and practical action.
• Ability to extract business data from our various IT systems into a Board friendly dashboard to identify areas whether improvement to performance can be achieved.
• Technically able to create data solution for business problems.
• Proven ability to present complex information in user friendly formats.
• Problem solving skills, including lateral thinking and ability to find creative solutions.
• The ability to resolve complex problems.
• Good Team Player
• People Management Skills

Employer details

Employer name

Sutton Coldfield Group Practice

Address

228 Lichfield Road

Sutton Coldfield

B74 2UE

Employer's website

https://leyhillsurgery.co.uk/ (Opens in a new tab)