Job responsibilities
Job Role & Purpose
Ensuring SCGP meet its aims and
objectives within a profitable, efficient, safe, and effective working
environment.
A core member of the Leadership Team responsible
for leading the Groups operational delivery, ensuring the delivery of high-quality,
cost-effective services that are innovative and responsive to the needs of our
patients. Providing strong leadership and delivering excellent management standards
to your team while in charge of executing our daily operations, HR, and IT
functions.
The primary purpose of the role is to
ensure systems, structures and processes are in place to deliver the smooth and
efficient day to day running of six sites across the group. Directly
responsible for supporting the management team and their staff, while ensuring
we deliver excellent services and care for our patients while delivering
effective and meaningful performance reporting to the operational and strategic
boards.
Key Duties & Responsibilities
Leadership
- Contribute to the strategic management, planning,
decision making and leadership of the Group.
- Contribute to the setting and maintenance of
SCGP aims, objectives, policies and targets and the implementation and review
of such objectives.
- Contribute to the preparation and updating of
Group development plans and oversee the implementation of the aims and
objectives in relation to service delivery.
- Work closely with the Board, committees, Group Manager,
and management team to ensure that the practice sites meet quality indicators
and targets including the Quality and Outcomes Framework, CQC, key performance
indicators and other quality monitoring measures.
- Work alongside the managing partners in leading
the business.
- Hold regular
group and one to one meetings with direct report managers within the Group.
Communication
& Relationships
- Ensure the appropriate systems are in place
within SCGP to maintain effective internal communication across the whole Group.
- Strengthen professional networks, both
internally and externally, so that SCGP is kept up to date with new
developments, can take advantage of new opportunities and mitigate against new
threats.
- Attend any relevant meetings external to the
group to further the business of the Group, work with other local practices and
with any other provider or commissioning organisation.
- Disseminate information to the practice sites
across the group in relation to patient services including agreed system
changes and ensure implementation.
- Managing complaints that require senior manager
input.
- Ensure that patient satisfaction is monitored and
maintained at every opportunity and provide opportunities for regular patient
feedback including the design, implementation and maintenance of regular
patient surveys and forums.
- Develop, manage, and influence long-term
relationships with our own teams, shareholders, commissioners, and other
stakeholders.
- Oversee development of a communication and
engagement strategy.
Business
responsibilities
- Continually strive to improve quality across all
aspects of SCGP to include the quality of premises, services, responsibilities
as an employer and fulfilling all obligations to the satisfaction of any
external regulatory body or inspector.
- Develop and review Health and Safety policies
and procedures and keep abreast of current legislation.
- Ensure that processes are in place to clean and
maintain SCGP premises and equipment, and that adequate fire prevention and
security systems are in place.
- Ensure that SCGP comply with NHS contractual
obligations in relation to patient care.
- Work closely with the Operational Management
team; Service Delivery Team, Finance Manager and HR Manager and provide
leadership and line management to your direct reports.
- Oversee the duties of the Finance Manager and
ensure that financial forecasting for the Board is completed, budgets and cash
flow are managed, and suitable operational systems, KPIs and objectives are in
place and regularly monitored to ensure adherence to the budget set and
financial plan.
- Maximise income through effective and accurate
operating standard of all clinical services.
Business
Analysis and Performance
- Ensure effective governance and oversight of our
service delivery.
- Plan and monitor the services being offered to
patients.
- Lead, support and develop the delivery of
Planned and Unplanned services and future at scale programmes to ensure income
is maximised without compromising safety and patient care.
- Take full advantage of all opportunities to
develop consistent standards, practices, procedures, and policies across the
Group to ensure efficiencies are maximised and patient satisfaction is
maintained or increased where required.
- To produce regular reports to the operational
and strategic boards on the progress of performance and projects in achieving
targets via KPIs.
- Oversee, develop, and implement effective staff
appraisal and monitoring systems ensuring that objectives and KPIs are in
place across the Group.
- Directly line manage staff as determined across
the Group.
- Manage staff levels across the practice sites
within agreed budgets.
- Support Managers across the Group with
recruitment and retention.
Organisation
and Planning
- Review, update and implement all relevant
policies and procedures that support the consistent operations of the Group.
- Lead the design, development, and delivery of an
infrastructure that supports our current services and realises our future
ambitions.
- Adopt an operational approach to the development
and management of services across the practice sites within the Group. Developing,
implementing, and embedding an effective practice operational plan and staff succession
and development plan.
- Review the roles and responsibilities of all
members of the practice teams on a regular basis.
- Ensure systems are in place to enable the Group
to continue to function in your absence ensuring other staff have the necessary
knowledge to deputise in your absence.
- Evaluate and plan SCGP IT implementation and
modernisation and keep abreast of latest developments in primary care IT and
initiatives.
- Ensure the Group has effective IT data security,
back up, maintenance and disaster recovery plans in place.
- Lead and oversee all matters relating to human
resource management within the Group including recruitment, staffing levels,
organisational structures, training plans and employee relations.
Performance Standards
- Work and contribute at a strategic level.
- Deliver strong leadership across the Group
specifically leading the operational management team.
- Demonstrate a positive attitude and lead by example.
- Develop and maintain suitable KPIs to monitor
performance and improvements across the Group.
Confidentiality
While seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately. Post-holders
must adhere to the following principles:
- In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and other
healthcare workers. They may also have access to information relating to the
practice as a business organisation. All such information from any source is to
be regarded as strictly confidential.
- Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with SCGP policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
Health & Safety
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the SCGP health & safety policy, the health & safety manual,
and the SCGP infection control policy and published procedures. This will
include:
- Using personal security systems within the
workplace according to SCGP guidelines.
- Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update
knowledge and skills.
- Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards.
- Active reporting of health and safety hazards
and infection hazards immediately when recognised.
- Keeping own work areas generally clean and
overseeing Site Managers in the maintenance of general standards of cleanliness
consistent with the scope of their role.
- Undertaking periodic infection control training
(minimum annually).
- Reporting potential risks identified to the SCGP
Group Manager.
Equality & Diversity
The post-holder will support the
equality, diversity and rights of patients, carers, and colleagues, to include:
- Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with SCGP procedures
and policies, and current legislation.
- Respecting the privacy, dignity, needs and
beliefs of patients, carers, and colleagues.
- Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
Job Description Reviews
This job description is intended to
provide an outline of the key tasks and responsibilities only. There may be
other duties required of the post holder commensurate with their position. This
description will be open to regular review and may be amended in the light of
developing or changing services, or as part of an individual performance review
process. All members of staff should be prepared to take on additional duties
or relinquish existing duties to maintain the efficient running of SCGP.
