Westfield Road Surgery

Care Navigator

Information:

This job is now closed

Job summary

We are looking for a Care Navigator. This is a fantastic opportunity for you to work at a high performance GP surgery. Westfield Road Surgery is a friendly place to work. We train and support our staff and help them develop their full potential.

Main duties of the job

The primary focus of the role is to receive, assist, and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive and make telephone calls as required and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient, either on the computer or manually.

Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.

About us

Westfield Road Surgery is a 5 Doctor Practice caring for 8350 patients. We are located in Bletchley Milton Keynes. We have 3 Practice Nurses and 2 Health Care Assistants. We have an experienced management team to lead us.

We are one of the 4 GP practices which form the Southwest Primary Care Network.

Details

Date posted

31 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3801-24-0000

Job locations

Westfield Road

Bletchley

Milton Keynes

MK2 2DJ


Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

  • To work in accordance of written protocols.

Reception

Receiving patients consulting with members of practice team

  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.

  • Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records.

  • Process patients change of address computer data and medical records (have knowledge of practice area).
  • Process repeat prescription request in accordance with practice guidelines.

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

  • To work in accordance of written protocols.

Reception

Receiving patients consulting with members of practice team

  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.

  • Deal with visits requests

Computer

Registrations of new patients computer data entry and medical records.

  • Process patients change of address computer data and medical records (have knowledge of practice area).
  • Process repeat prescription request in accordance with practice guidelines.

Person Specification

Experience

Desirable

  • Previous experience working as a Care Navigator is desirable.

Qualifications

Essential

  • The successful candidate will be a pleasant and personable.
Person Specification

Experience

Desirable

  • Previous experience working as a Care Navigator is desirable.

Qualifications

Essential

  • The successful candidate will be a pleasant and personable.

Employer details

Employer name

Westfield Road Surgery

Address

Westfield Road

Bletchley

Milton Keynes

MK2 2DJ


Employer's website

https://www.westfieldroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Westfield Road Surgery

Address

Westfield Road

Bletchley

Milton Keynes

MK2 2DJ


Employer's website

https://www.westfieldroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Emma Weatherley

emma.weatherley@nhs.net

01908377105

Details

Date posted

31 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3801-24-0000

Job locations

Westfield Road

Bletchley

Milton Keynes

MK2 2DJ


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