Job summary
We are a friendly, dynamic GP practice based in Waterlooville and have enjoyed a period of growth in recent years.
We are seeking a proactive, motivated and enthusiastic individual to join our IT team as an entry-level IT Support Technician.
This is an excellent opportunity for someone with a passion for technology and a desire to kick-start their career in IT.
A good working IT knowledge is essential, (including diagnosing and fault-finding), full training will be provided on our bespoke and in-house systems, making this role ideal for candidates looking to gain valuable experience in the field of IT support within the NHS.
This is a part time role working 25 hours per week, Monday to Friday 8am to 1pm.
Please note we reserve the right to close applications for this vacancy early if there is a high volume of applications.
Main duties of the job
Working within a small team, under the guidance of Senior IT personnel, you will provide to support internal users to resolve hardware, software and network issues and ensure the smooth operation of our IT systems.
You will need to travel across all four of our sites addressing day to day IT incidents and requests. You will assist with the correct configuration, set-up and installation of software and equipment.
You will gain a working knowledge of clinical systems in order to be able to support internal users and carry out IT tasks.
About us
Vine Medical Group is one of the largest GP practices in the locality. We care for 27,000 patients across the whole of the Waterlooville area and its surrounding villages.
Our GP partnership operates across four locations; the Forest End, Health Centre, Westbrook and Stakes Lodge sites. In order to service the increasing demand on primary care, Vine Medical Group employs GPs, practice nurses, advanced nurse practitioners, healthcare assistants, paramedics and pharmacists.
Job description
Job responsibilities
- Proactively and reactively provide technical support to Vine Medical Group employees via phone, email, instant messenger, remote support or in person, assisting with hardware, software, and network issues.
Assist with the setup, installation, and configuration of desktops, laptops, printers, and other IT equipment.
- Diagnose and resolve technical hardware and software issues under the guidance of senior IT personnel.
- Perform routine maintenance tasks such as system updates and software installations.
- Assist in the documentation of IT procedures, user guides and asset register.
- Be willing to learn various tasks within the Practices clinical systems (primarily EMIS Web), such as searches and reporting, user creation and maintenance, password resets etc.
- Following suitable training, set up and close down staff on all IT systems within the Practice; as well as closing down of staff when their employment has ended.
- Other IT duties as directed by the IT Lead.
Job description
Job responsibilities
- Proactively and reactively provide technical support to Vine Medical Group employees via phone, email, instant messenger, remote support or in person, assisting with hardware, software, and network issues.
Assist with the setup, installation, and configuration of desktops, laptops, printers, and other IT equipment.
- Diagnose and resolve technical hardware and software issues under the guidance of senior IT personnel.
- Perform routine maintenance tasks such as system updates and software installations.
- Assist in the documentation of IT procedures, user guides and asset register.
- Be willing to learn various tasks within the Practices clinical systems (primarily EMIS Web), such as searches and reporting, user creation and maintenance, password resets etc.
- Following suitable training, set up and close down staff on all IT systems within the Practice; as well as closing down of staff when their employment has ended.
- Other IT duties as directed by the IT Lead.
Person Specification
Knowledge & Skills
Essential
- Solid understanding of computer hardware, software and Windows 10 operating system
- Basic computer networking knowledge (including patching and routing)
- Good working knowledge of Office 365 suite (including Teams, Sharepoint and OneDrive)
- Basic knowledge of Windows configuration, setup and fault diagnosing
- Excellent problem-solving and troubleshooting abilities
- Effective communication skills and a customer-focused attitude
- Ability to work well both independently and as part of a team
- Ability to adapt to changing priorities and tasks
Desirable
- Understanding of web page development
- Knowledge of EMIS Web, Docman 10 and Accurx
Qualifications
Essential
- Qualified to Level 3 in IT Support Services or similar
- Full UK Driving Licence
Experience
Desirable
- Previous experience of providing IT Support within a business environment
- Experience of HTML, PHP, CSS and MySQL
Person Specification
Knowledge & Skills
Essential
- Solid understanding of computer hardware, software and Windows 10 operating system
- Basic computer networking knowledge (including patching and routing)
- Good working knowledge of Office 365 suite (including Teams, Sharepoint and OneDrive)
- Basic knowledge of Windows configuration, setup and fault diagnosing
- Excellent problem-solving and troubleshooting abilities
- Effective communication skills and a customer-focused attitude
- Ability to work well both independently and as part of a team
- Ability to adapt to changing priorities and tasks
Desirable
- Understanding of web page development
- Knowledge of EMIS Web, Docman 10 and Accurx
Qualifications
Essential
- Qualified to Level 3 in IT Support Services or similar
- Full UK Driving Licence
Experience
Desirable
- Previous experience of providing IT Support within a business environment
- Experience of HTML, PHP, CSS and MySQL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.