Office Supervisor

Job summary

Job summary

We require a skilled and motivated supervisor to lead reception services and associated practice administration at Barlow Medical Centre in Didsbury South Manchester.

This is for a permanent contract, to work Monday to Friday (37.5 hours per week).

Salary: Between £25,674 - £26,530 to be agreed according to skills and experience

Criteria-: Experience as a Reception Supervisor in a GP health care setting or in a similar client-facing setting.

The candidate will need to have the following:

Strong leadership and team building capabilities

Good written and verbal communication skills

A belief in high standards of customer service

Proficiency in office software and rota scheduling systems.

Ability to handle multiple tasks and thrive in a fast-paced environment.

Main duties of the job

Main duties of the job

The main responsibilities include (but are not limited to):

Responsibility for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales

Reporting issues to the practice manager as necessary.

Promote a harmonious and professional atmosphere in this public facing role.

Oversee all administration tasks in reception

Delegation and monitoring of daily clerical work

Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring adequate cover as required (clinical and non-clinical)

Induction of new staff at the point of their arrival including locum staff

Deal with more complex enquiries from patients including informal complaints relating to

reception functions

Manage day-to-day issues that may arise within the team or with individuals

Regularly evaluate quality of individual and team performance

About us

Barlow Medical Centre is a well-established large, teaching and training NHS practice in South Manchester. We are a friendly team with a philosophy of high standards of patient-centred medical care.