Care Navigator/Medical Receptionist

Job summary

We are a friendly GP surgery based in the Maidstone area, looking for a part-time (30 hours) Care Navigator/Medical Receptionist, to join our team on a permanent basis. You will be working with our front-line clinical teams and alongside with great team of admin staff. You will be supporting the delivery of the highest quality primary care service to our patients. You will be responsible for helping to maintain a friendly but effective first-line of patient contact, deal with patient contact appropriately, sign post and navigate to the correct team, follow our systems and protocols and keep the practice presentable and safe.

Day to day responsibilities include answering patient queries on the phone, triaging and booking patients with the right clinician, calling patients to book them in for health checks, vaccinations etc. You'll need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.

The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to influence and negotiate with patients and work under pressure.

Minimum requirements: We are looking at at least one year experience in a GP practice with EMIS.

Main duties of the job

Day to day responsibilities include answering patient queries, signposting and care navigating, triaging and booking patients with the right clinician, calling patients to book them in for health checks, reviews, vaccinations etc. Your adhoc duties may include processing repeat prescription requests, dealing with emails and posts, liaising with community health providers/secondary care providers if needed, opening and locking up the building securely, undertaking tasks allocated by the Management team etc

About us

We are a busy GP practice with 8 GPs, 3 Prescribing Pharmacists, ANP, Mental Health Nurse, Physiotherapist, Paramedic, GP Assistants, practice nurses, Care coordinators and HCAs.

Our branch surgery is located at Grove Green.

Clinicians are supported by a wide range of administrators and management team