Job summary
We are looking to
recruit an enthusiastic and motivated receptionist to join Salisbury Avenue
Healthcare admin team. The successful candidate will need to be flexible and
have excellent communication and IT skills. This is a part-time permanent role
and must be available for afternoon shifts (15:00-19:00pm).
16-20 hours per week
spread through 4 days in a week.
Main duties of the job
Candidate must have an excellent communication, administrative and IT skills. This role is ideal for someone who enjoys working with the general public. Previous experience in a similar position is preferable together with flexibility to cover additional hours is essential.
Candidate must ensue that enquiries from patient, secondary care and other third parties are efficiently and courtesously handled.
About us
Our practice is located a minute walk away from Barking Station. At times you will be requested to open the surgery at 08:00am therefore it is advisable that you consider your commute prior to applying for this position.
We have a well organised friendly admin team and it will be a great opportunity for a like-minded candidate to join the team.
Job description
Job responsibilities
- Greet patients and visitors to the practice.
- Book, amend and cancel patient appointment as appropriate.
- Ensure that patients with urgent request/queries are dealt with efficiently and effectively.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- To register new patients onEMIS system.
- Advise patients of relevant charges for non NHS service, accept payment and issue receipts for same.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota organised by Senior Receptionist.
- Action start and end of day procedures ensure phone messaging service for out of hours information is directed appropriately switched to out of hours service at close of business each day.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.
- Regularly check task allocated viaEMIS and other, and action accordingly.
- Amalgamation of new patient records.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Job description
Job responsibilities
- Greet patients and visitors to the practice.
- Book, amend and cancel patient appointment as appropriate.
- Ensure that patients with urgent request/queries are dealt with efficiently and effectively.
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- To register new patients onEMIS system.
- Advise patients of relevant charges for non NHS service, accept payment and issue receipts for same.
- Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
- Ensure reception and waiting areas are kept neat and tidy
- Re-stocking of information leaflets as appropriate
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota organised by Senior Receptionist.
- Action start and end of day procedures ensure phone messaging service for out of hours information is directed appropriately switched to out of hours service at close of business each day.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.
- Regularly check task allocated viaEMIS and other, and action accordingly.
- Amalgamation of new patient records.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Person Specification
Qualifications
Essential
- Minimum GCSE grade A to C in English and Maths or equivalent
Desirable
- NHS GP Surgery Experience
- Good IT skills, Word, Excel etc
- Good interpersonal and communication skills
Experience
Essential
- * Candidate is required to have well-developed keyboard/computer skills.
- * Must be able to communicate effectively and collaboratively.
- * Must understand the importance of maintaining patient and data confidentiality.
- * Must be able to prioritise workload to meet service demands.
Desirable
- * NHS GP Surgery Experience
- * Good IT skills, Word, Excel etc
- * Good interpersonal and communication skills
Person Specification
Qualifications
Essential
- Minimum GCSE grade A to C in English and Maths or equivalent
Desirable
- NHS GP Surgery Experience
- Good IT skills, Word, Excel etc
- Good interpersonal and communication skills
Experience
Essential
- * Candidate is required to have well-developed keyboard/computer skills.
- * Must be able to communicate effectively and collaboratively.
- * Must understand the importance of maintaining patient and data confidentiality.
- * Must be able to prioritise workload to meet service demands.
Desirable
- * NHS GP Surgery Experience
- * Good IT skills, Word, Excel etc
- * Good interpersonal and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.