Pharmacy Technician

Job description

Job responsibilities

To work with practice based pharmacy technician and prescribing clerks to support the Practice Based Clinical Pharmacist to ensure the delivery of safe, effective and efficient systems for repeat prescribing efficiency, medicines optimisation, Medication enquiries Triage and maximising patient outcomes.

The role will also include training and development of practice based prescribing co-ordinators and administrators to support improved co-ordination and effective pharmacy administration within general practice, especially with relation to repeat prescribing systems and processes.

Job responsibilities

To undertake medicines reconciliation in accordance with practice protocols and to update patients medical records / prescribing accordingly.

To support the achievement of the practices prescribing Quality and Outcomes Framework targets.

Working with the Clinical Pharmacist and Prescribing Co-ordinators to contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures to improve the efficiency and effectiveness of repeat prescribing systems.

To provide advice to GPs, staff and patients in changes to prescribing to support the improvement of prescribing safety, quality and cost effectiveness.

To participate in medication audits.

To assist in the appropriate monitoring and management of prescribing budgets and to liaise with the medicines management team at the Kent and Medway CCG.

To prepare evidence based resources and information to support the implementation of rational cost-effective prescribing.

To support the Practice Based Clinical Pharmacist to provide medication reviews, patient information leaflets, medicine awareness; and to undertake community visits as appropriate.

To take a proactive approach to the safe handling of prescriptions, including assessment of risk and making recommendations for improvement.

To respond to medication queries from patients and staff in a professional manner referring to the appropriate GP in accordance with practice protocols.

To advise on the sourcing and safe management of medicines as appropriate.

To assist in the submission of claims for personally administered drugs as required.

Be responsible for the organisation, planning and of own workload to meet set deadlines.

Responsibility for administration

Other duties and responsibilities to be undertaken may include any or all the items in the following list:

Taking messages and passing on information as appropriate.

Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.

Helping to keep all practice areas tidy and free from obstructions and clutter.

Helping to maintain a positive, patient focussed culture.

Helping to maintain a positive, supportive culture across the whole of the practice team.

Any other duties commensurate with this position.

Duties will vary from time to time under the direction of the Partners / Practice Manager dependent on current and evolving practice workload and staffing levels.

Patient services

To deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.

Assist Partners with the appropriate monitoring and management of their prescribing budgets.

To prepare evidence based resources and information to support the medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

Person Specification

Qualifications

Essential

• Qualified Pharmacy Technician
• Registered with GPhC
• Knowledge of current medicines legislation
• Evidence of accuracy
• Effective communicator verbal and written
• Ability to work effectively under pressure
• Evidence of working to standard operating procedures
• Able to work systematically
• Ability to re-prioritise workload.

Desirable

• Working in a general Practice, ICB or community pharmacy.
• Evidence of good IT skills, eg Microsoft Office applications.
• Ability to effectively deal with patients by telephone, and be able to handle difficult conversations.
• Counselling patients in use of their medicines

Good communication skill

Essential

• Knowledge of Snomed code

Desirable

• IT skill and EMIS web knowledge

Experience

Essential

• Working under pressure and to deadlines
• Working in a confidential environment
• Working in a customer service environment
• Pharmacy/prescribing experience

Desirable

• Experience in working in Primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

New Hayesbank Surgery

Address

Bybrook

Kennington

Ashford

TN24 9JZ

Employer's website

https://www.hayesbankmedical.com/ (Opens in a new tab)