Patient Care Adviser/Co-ordinator

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.

When necessary, enter requests for home visits to the computer, ensuring careful recording of all relevant details and where necessary, refer to the Duty Doctor.

Refer repeat prescription requests on to the prescription clerks. When necessary, file completed prescriptions accurately, hand to patients ensuring correct.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.

Enter patient information on to the computer as required.

Maintain a thorough knowledge of all Practice procedures.

Email and photocopy as required.

Open post and distribute as required.

Scan and code documents as appropriate, ensuring complete accuracy, when required

Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.

Ensure all administrative tasks are completed accurately and thoroughly change of address forms, requests for medical information, certificate requests etc. Accurately add the necessary coding to the computer.

Have a working knowledge of the telephone system, during and after hours.

Have a knowledge of opening up premises at the start of the day when first to arrive, deactivate alarms and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Clear rooms, communal areas and ensure the kitchen and waiting room is kept clean and tidy.

Undertake any other additional duties appropriate to the post, as requested by the Partners or the Practice Manager.

Ensure a good working knowledge of use of the computer, coding, information gathering and data input. Maintain and develop this knowledge and ask for help if required.

Provide cover to ensure the smooth running of the Practice and to support the rest of the Team.

Previous applicants need not apply

Person Specification

Experience

Essential

• Experience working in customer services over a year (preferred)

Qualifications

Essential

• GCSE or equivalent (required)

Desirable

• Previous experience of working in an NHS environment is desirable, but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbeywell Surgery

Address

Abbeywell Surgery

The Abbey

Romsey

Hampshire

SO51 8EN

Employer's website

https://www.abbeywellsurgery.co.uk/ (Opens in a new tab)