Triage Administrator

Hastings & Rother Healthcare

The closing date is 02 April 2025

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Job summary

Hastings & Rother Healthcare have an exciting opportunity in our Triage team for a full-time Triage Administrator.

Working hours will be full time Tuesday to Friday

You will be an integral part of our dynamic and evolving organisation. Previous experience of working in a busy office environment is required.

Benefits:

  • Flexible working patterns
  • Access to Employee Assistance Program
  • Access to the NHS pension
  • Five weeks annual leave plus bank holiday

Main duties of the job

To be responsible for supporting the clinicians in managing the triage process. Respond to clinician direction, offer patient feedback and advice as instructed. Undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).

About us

Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Triage Administrator.

We are able to offer an enjoyable working environment, as well as offering opportunities for staff to develop and an opportunity to join the NHS Pension scheme.

Closing Date:

Interview Date:

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Date posted

19 March 2025

Pay scheme

Other

Salary

£23,855 to £26,984 a year HRH ordinarily appoint at the bottom of bracket

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-25-0008

Job locations

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Hastings Old Town Surgery

Rock-a-nore Road

Hastings

East Sussex

TN34 3DW


Churchwood Surgery

Tilebarn Road

St. Leonards-on-sea

East Sussex

TN38 9PA


Job description

Job responsibilities

To be responsible for supporting the clinicians in managing the triage process. Respond to clinician direction, offer patient feedback and advice as instructed. Undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).

Job description

Job responsibilities

To be responsible for supporting the clinicians in managing the triage process. Respond to clinician direction, offer patient feedback and advice as instructed. Undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).

Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent or demonstrable experience in a similar General Practice role.

Desirable

  • Processing of SARs and Private Medical Requests

Experience

Essential

  • Knowledge of general office procedures and administration
  • Solid understanding of Care Navigation and local services
  • Experience of using EMIS Web and AccuRx
  • Experience of General Practice Reception
  • Experience of clinical coding

Desirable

  • Processing of SARs and Private Medical Requests
Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent or demonstrable experience in a similar General Practice role.

Desirable

  • Processing of SARs and Private Medical Requests

Experience

Essential

  • Knowledge of general office procedures and administration
  • Solid understanding of Care Navigation and local services
  • Experience of using EMIS Web and AccuRx
  • Experience of General Practice Reception
  • Experience of clinical coding

Desirable

  • Processing of SARs and Private Medical Requests

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hastings & Rother Healthcare

Address

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)

Employer details

Employer name

Hastings & Rother Healthcare

Address

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)

For questions about the job, contact:

Patient Services Manager

HR Team

sxicb-esx.hrhhumanresources@nhs.net

Date posted

19 March 2025

Pay scheme

Other

Salary

£23,855 to £26,984 a year HRH ordinarily appoint at the bottom of bracket

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-25-0008

Job locations

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Hastings Old Town Surgery

Rock-a-nore Road

Hastings

East Sussex

TN34 3DW


Churchwood Surgery

Tilebarn Road

St. Leonards-on-sea

East Sussex

TN38 9PA


Supporting documents

Privacy notice

Hastings & Rother Healthcare's privacy notice (opens in a new tab)