Quality Improvement Care Coordinator (Administration Role)

Hastings & Rother Healthcare

The closing date is 04 December 2024

Job summary

Do you thrive in a team environment while working in an administrative role?

Do you enjoy analysing tasks and solving problems with a deeper perspective?

Are you skilled at tailoring your communication style and finding ways to engage with others?

Want to be part of a rapidly growing organisation?

Thrive in a busy and challenging working environment?

If this sounds like you, then we would love to hear from you!

Hastings & Rother Healthcare are currently looking for a full-time Quality & Improvement Care Coordinator to join our dynamic and evolving organisation. Previous experience of working in a busy general practice environment is preferred.

Benefits:

  • Flexible working patterns
  • Access to Employee Assistance Programme
  • Access to the NHS pension
  • Five weeks annual leave plus bank holiday

Main duties of the job

As an important member of the Quality Improvement Team (QIT) administrative team, your main job will be to improve our practice systems to provide better patient care and outcomes. The team works on important areas like Diabetes reviews, Cervical Screening, Child immunisations, Learning Disability reviews, and Hypertension management, among others.

In your role, you will lead specific recall efforts, manage patient recall administration, and analyse patient data to enhance our recall systems. We often work together to review and update procedures that aim to improve efficiency and ensure patients receive timely follow-ups. This teamwork will be vital in boosting our overall patient care and operational effectiveness.

Furthermore, as part of the Quality Improvement Admin team, you will help develop strategies to maximize practice income while maintaining high standards of care. Your contributions will help ensure that these improvements benefit both the practice's success and the well-being of our patients.

About us

Hastings & Rother Healthcare consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

We have a highly skilled clinical team working across the sites, which include; experienced GPs, Practice Nurses, HCAs, Nurse Practitioners, Clinical Pharmacists, Paramedic Practitioners, a Mental Health Nurse and Physiotherapists.

Interviews will be held on Thursday 12th December 2024

We reserve the right to close this advertisement early if we receive a high volume of applications.

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Date posted

20 November 2024

Pay scheme

Other

Salary

£23,855 to £26,984 a year HRH ordinarily appoint at the bottom of the bracket

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-24-0036

Job locations

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Job description

Job responsibilities

To work with the Quality Improvement Team (QIT) to identify, implement and review the systems within the Practice, to maximise income and patient outcomes.

To utilise Practice and patient data to improve performance and assist the Practice in meeting targets and improving the provision of health to the Practice population.

Please see attached document for full job description.

Job description

Job responsibilities

To work with the Quality Improvement Team (QIT) to identify, implement and review the systems within the Practice, to maximise income and patient outcomes.

To utilise Practice and patient data to improve performance and assist the Practice in meeting targets and improving the provision of health to the Practice population.

Please see attached document for full job description.

Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

Essential

  • Experience of working in a busy office environment
  • IT literacy including excellent proficiency in word processing, excel and data entry
  • Experience in working as a member of a team

Knowledge and Skills

Essential

  • Knowledge of general office procedures
  • Good organisational skills
  • Understand and have a commitment to the principles of equal opportunity and diversity
  • Manage and prioritise multiple tasks
  • Be able to work under pressure and have clear systems/strategies in order to prioritise workload

Desirable

  • Knowledge of EMIS
  • Good understanding of MS Excel
Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

Essential

  • Experience of working in a busy office environment
  • IT literacy including excellent proficiency in word processing, excel and data entry
  • Experience in working as a member of a team

Knowledge and Skills

Essential

  • Knowledge of general office procedures
  • Good organisational skills
  • Understand and have a commitment to the principles of equal opportunity and diversity
  • Manage and prioritise multiple tasks
  • Be able to work under pressure and have clear systems/strategies in order to prioritise workload

Desirable

  • Knowledge of EMIS
  • Good understanding of MS Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hastings & Rother Healthcare

Address

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)


Employer details

Employer name

Hastings & Rother Healthcare

Address

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)


For questions about the job, contact:

Quality and Care Coordination Manager

Nina Chhoeng

nina.chhoeng@nhs.net

Date posted

20 November 2024

Pay scheme

Other

Salary

£23,855 to £26,984 a year HRH ordinarily appoint at the bottom of the bracket

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-24-0036

Job locations

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Supporting documents

Privacy notice

Hastings & Rother Healthcare's privacy notice (opens in a new tab)