Hastings & Rother Healthcare

Quality Improvement Care Coordinator (Administration Role)

Information:

This job is now closed

Job summary

Do you:

Enjoy working as part of a team in an administrative role?

Want to be part of a rapidly growing organisation?

Thrive in a busy and challenging working environment?

If this sounds like you, then we would love to hear from you!

Hastings & Rother Healthcare are currently looking for a full-time Quality & Improvement Care Coordinator to join our dynamic and evolving organisation. Previous experience of working in a busy general practice environment is preferred.

Benefits:

  • Flexible working patterns
  • Access to EAP
  • Access to the NHS pension
  • Five weeks annual leave plus bank holiday

Main duties of the job

As a key member of the Quality Improvement Team (QIT) administrative team, your primary role will be to enhance our practice systems to elevate patient care and outcomes. The team focuses on critical areas such as Diabetes reviews, Cervical Screening, Child immunizations, Learning Disability reviews, and Hypertension management to name a few.

Your role will include leading on specific recall areas, overseeing patient recall administration, and looking at patient data systematically to improve our recall systems.. As a team, we will collaborate to update procedures aimed at enhancing efficiency and ensuring timely patient follow-ups. This collaborative effort will be crucial in improving our overall patient care and operational effectiveness.

Additionally, as part of the Quality Improvement Admin team, you will contribute to developing strategies that optimize practice income while upholding high standards of care. Your efforts will ensure that these improvements benefit both the operational success of the practice and the overall well-being of our patients

About us

Hastings & Rother Healthcare consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

We have a highly skilled clinical team working across the sites, which include; experienced GPs, Practice Nurses, HCAs, Nurse Practitioners, Clinical Pharmacists, Paramedic Practitioners, a Mental Health Nurse and Physiotherapists.

Interview date 25th July 2024

We reserve the right to close this advertisement early if we receive a high volume of applications.

Details

Date posted

02 July 2024

Pay scheme

Other

Salary

£23,855 to £26,984 a year HRH ordinarily appoint at the bottom of the bracket

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-24-0022

Job locations

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Job description

Job responsibilities

To work with the Quality Improvement Team (QIT) to identify, implement and review the systems within the Practice, to maximise income and patient outcomes.

To utilise Practice and patient data to improve performance and assist the Practice in meeting targets and improving the provision of health to the Practice population.

Please see attached document for full job description.

Job description

Job responsibilities

To work with the Quality Improvement Team (QIT) to identify, implement and review the systems within the Practice, to maximise income and patient outcomes.

To utilise Practice and patient data to improve performance and assist the Practice in meeting targets and improving the provision of health to the Practice population.

Please see attached document for full job description.

Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

Essential

  • Experience of working in a busy office environment
  • IT literacy including excellent proficiency in word processing, excel and data entry
  • Experience in working as a member of a team

Knowledge and Skills

Essential

  • Knowledge of general office procedures
  • Good organisational skills
  • Understand and have a commitment to the principles of equal opportunity and diversity
  • Manage and prioritise multiple tasks
  • Be able to work under pressure and have clear systems/strategies in order to prioritise workload

Desirable

  • Knowledge of EMIS
  • Good understanding of MS Excel
Person Specification

Qualifications

Essential

  • Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

Essential

  • Experience of working in a busy office environment
  • IT literacy including excellent proficiency in word processing, excel and data entry
  • Experience in working as a member of a team

Knowledge and Skills

Essential

  • Knowledge of general office procedures
  • Good organisational skills
  • Understand and have a commitment to the principles of equal opportunity and diversity
  • Manage and prioritise multiple tasks
  • Be able to work under pressure and have clear systems/strategies in order to prioritise workload

Desirable

  • Knowledge of EMIS
  • Good understanding of MS Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hastings & Rother Healthcare

Address

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)

Employer details

Employer name

Hastings & Rother Healthcare

Address

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Employer's website

https://hastingsandrother.healthcare/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Quality and Care Coordination Manager

Nina Chhoeng

nina.chhoeng@nhs.net

Details

Date posted

02 July 2024

Pay scheme

Other

Salary

£23,855 to £26,984 a year HRH ordinarily appoint at the bottom of the bracket

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-24-0022

Job locations

Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Supporting documents

Privacy notice

Hastings & Rother Healthcare's privacy notice (opens in a new tab)