Job summary
- Are you looking to further your career in people management?
- Do you have experience of managing a team?
- Do you have experience working in general practice?
- Thrive in a busy working environment?
- Want to be part of a rapidly growing organisation?
If this sounds like you, then we would love to hear from you!
Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set in our full time Reception Manager role.
Main duties of the job
You will be responsible for the effective management, supervision and leadership of the Reception team, ensuring that all related duties and responsibilities are performed in an effective and timely manner. You will be responsible for the line management and supervision of the team, ensuring that staff performance and sickness is managed. The post holder will also be responsible for ensuring that the team meets KPIs and other related practice targets, including QOF. In addition, you will promote outstanding customer service and effective working relationships. Furthermore, you will support the Patient Services and Senior Managers with wider patient services needs of the organisation.
About us
Hastings & Rother Healthcare was formed in 2021 and consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly growing and we currently cover the largest patient population in Hastings & St Leonards.
We are able to offer opportunities for staff to develop and an opportunity to join the NHS Pension scheme.
Closing Date: 21st March 2024
Interview Date: Week commencing 25th March 2024
We reserve the right to close this advertisement early if we receive a high volume of applications.
Job description
Job responsibilities
You will be responsible for the effective management, supervision and
leadership of the Reception team, ensuring that all related duties and
responsibilities are performed in an effective and timely manner. You will be responsible for the line
management and supervision of the team, ensuring that staff performance and
sickness is managed. The post holder
will also be responsible for ensuring that the team meets KPIs and other
related practice targets, including QOF.
In addition, you will promote outstanding customer service and effective
working relationships. Furthermore, you
will support the Patient Services and Senior Managers with wider patient services
needs of the organisation.
Please see the link for the full job description
Job description
Job responsibilities
You will be responsible for the effective management, supervision and
leadership of the Reception team, ensuring that all related duties and
responsibilities are performed in an effective and timely manner. You will be responsible for the line
management and supervision of the team, ensuring that staff performance and
sickness is managed. The post holder
will also be responsible for ensuring that the team meets KPIs and other
related practice targets, including QOF.
In addition, you will promote outstanding customer service and effective
working relationships. Furthermore, you
will support the Patient Services and Senior Managers with wider patient services
needs of the organisation.
Please see the link for the full job description
Person Specification
Qualifications
Essential
- Minimum requirement of GCSEs A-D including a C in English or equivalent
Experience
Essential
- Previous experience of managing teams
- Previous experience of general practice
- Experience of using different IT systems including excellent proficiency in word processing, excel and data entry
- Experience in working as part of a team
Knowledge and Skills
Essential
- Knowledge of general office procedures
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Be able to work under pressure and have clear systems/strategies in order to prioritise workload
- Be proactive and able to use own initiative to complete tasks and projects
Desirable
- Be proactive and able to use own initiative to complete tasks and projects
Person Specification
Qualifications
Essential
- Minimum requirement of GCSEs A-D including a C in English or equivalent
Experience
Essential
- Previous experience of managing teams
- Previous experience of general practice
- Experience of using different IT systems including excellent proficiency in word processing, excel and data entry
- Experience in working as part of a team
Knowledge and Skills
Essential
- Knowledge of general office procedures
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Be able to work under pressure and have clear systems/strategies in order to prioritise workload
- Be proactive and able to use own initiative to complete tasks and projects
Desirable
- Be proactive and able to use own initiative to complete tasks and projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
