Service Delivery Manager

Hastings & Rother Healthcare

Information:

This job is now closed

Job summary

Are you an experienced practice or service manager looking for a new challenge within General Practice?

Do you:

Thrive in a busy and challenging working environment?

Have knowledge of the day to day running of a General Practice?

Enjoy working as part of a team?

Want to be part of a rapidly growing organisation?

If this sounds like you, then we would love to hear from you!

Hastings & Rother Healthcare are currently looking for a full-time Service Delivery Manager to join our dynamic and evolving organisation. Previous experience of working in a busy working environment is required.

Benefits:

  • Flexible working patterns
  • Access to EAP
  • Access to the NHS pension
  • Six weeks annual leave plus bank holiday

Main duties of the job

You will be responsible for all areas of service delivery within the organisation, to include: the management of clinical resources, rotas, locums and templates, appointments and contractual requirements around service delivery. Ideally, you'll have a natural flare and interest in IT and systems.

Working closely with the other senior managers and central team, you will be responsible for the day-to-day running of the practices clinical service delivery. This includes being a single point of contact for all clinical staff in the absence of their direct line or clinical manager, the line management and managerial supervision of the GPs & Lead Clinical Pharmacist, ensuring that staff performance and sickness is managed. You will be responsible for managing clinical annual leave requests and will work with other senior managers and line managers in terms of managing this.

You will responsible for the organisations IT requirements; which includes, but not limited to: IT hardware/software, clinical programmes, printers and organising EMIS training for new starters,

You will promote outstanding customer service and effective working relationships. Furthermore, you will support the other senior Managers and Partners with wider patient services and staff needs of the organisation and be the organisations PCN link-manager.

About us

Hastings & Rother Healthcare was formed in 2021 and consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly growing and we currently cover the largest patient population in Hastings & St Leonards.

We are committed to putting our patients first and you will be a creative, robust, and an autonomous manager who shares our passion, visions and values. In return, we can offer excellent remuneration, career development and a supportive working environment.

Date posted

16 March 2023

Pay scheme

Other

Salary

£29,917 to £44,269 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-23-7049

Job locations

Hastings Old Town Surgery

Rock-a-nore Road

Hastings

East Sussex

TN34 3DW


Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Churchwood Surgery

Tilebarn Road

St. Leonards-on-sea

East Sussex

TN38 9PA


Job description

Job responsibilities

You will be responsible for all areas of service delivery within the organisation, to include: the management of clinical resources, rotas, locums and templates, appointments and contractual requirements around service delivery.

Working closely with the other senior managers and central team, you will be responsible for the day-to-day running of the practices clinical service delivery. This includes being a single point of contact for all clinical staff in the absence of their direct line or clinical manager, the line management and managerial supervision of the GPs & Lead Clinical Pharmacist, ensuring that staff performance and sickness is managed. You will be responsible for managing clinical annual leave requests and will work with other senior managers and line managers in terms of managing this.

You will responsible for the organisations IT requirements; which includes, but not limited to: IT hardware/software, clinical programmes, printers and organising EMIS training for new starters

Job description

Job responsibilities

You will be responsible for all areas of service delivery within the organisation, to include: the management of clinical resources, rotas, locums and templates, appointments and contractual requirements around service delivery.

Working closely with the other senior managers and central team, you will be responsible for the day-to-day running of the practices clinical service delivery. This includes being a single point of contact for all clinical staff in the absence of their direct line or clinical manager, the line management and managerial supervision of the GPs & Lead Clinical Pharmacist, ensuring that staff performance and sickness is managed. You will be responsible for managing clinical annual leave requests and will work with other senior managers and line managers in terms of managing this.

You will responsible for the organisations IT requirements; which includes, but not limited to: IT hardware/software, clinical programmes, printers and organising EMIS training for new starters

Person Specification

Experience

Essential

  • Experience of managing multiple services/teams;
  • Experience of working in General Practice;
  • Extensive experience of using General Practice Systems, such as EMIS, AccuRx etc.

Knowledge and Skills

Essential

  • Good interpersonal skills and a willingness to work flexibly as part of a team;
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary;
  • Good organisational skills;
  • Use a methodical working approach and meet deadlines;
  • Demonstrable project management experience
  • Demonstrable communications experience

Desirable

  • Extensive knowledge and skill in using Excel
Person Specification

Experience

Essential

  • Experience of managing multiple services/teams;
  • Experience of working in General Practice;
  • Extensive experience of using General Practice Systems, such as EMIS, AccuRx etc.

Knowledge and Skills

Essential

  • Good interpersonal skills and a willingness to work flexibly as part of a team;
  • The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary;
  • Good organisational skills;
  • Use a methodical working approach and meet deadlines;
  • Demonstrable project management experience
  • Demonstrable communications experience

Desirable

  • Extensive knowledge and skill in using Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hastings & Rother Healthcare

Address

Hastings Old Town Surgery

Rock-a-nore Road

Hastings

East Sussex

TN34 3DW


Employer's website

https://www.hastingsoldtownsurgery.co.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Hastings & Rother Healthcare

Address

Hastings Old Town Surgery

Rock-a-nore Road

Hastings

East Sussex

TN34 3DW


Employer's website

https://www.hastingsoldtownsurgery.co.uk/index.aspx (Opens in a new tab)

For questions about the job, contact:

Business Partner

Kirsten Adams

kirsten.adams@nhs.net

Date posted

16 March 2023

Pay scheme

Other

Salary

£29,917 to £44,269 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3728-23-7049

Job locations

Hastings Old Town Surgery

Rock-a-nore Road

Hastings

East Sussex

TN34 3DW


Marlborough House 19-21

Warrior Square

St. Leonards-on-sea

East Sussex

TN37 6BG


Churchwood Surgery

Tilebarn Road

St. Leonards-on-sea

East Sussex

TN38 9PA


Supporting documents

Privacy notice

Hastings & Rother Healthcare's privacy notice (opens in a new tab)