Job summary
Hastings & Rother Healthcare are currently looking for two full-time receptionist's to join our dynamic and evolving
organisation. Previous experience of working in a busy reception environment
would be an advantage, however we would encourage applications from candidates
with experience in a strong customer service based role.
Main duties of the job
Our reception roles are varied and interesting and
applicants should be self-motivated and dedicated to providing excellent
customer service. If you think this sounds like you, you are looking for a new
challenge and would like to become part of our rapidly expanding and developing
team, then we would love to hear from you.
About us
Hastings & Rother Healthcare are a partnership
consisting of three GP practices within Hastings & St Leonard's on Sea.
Each practice is located at its own designated site but all sites work
collaboratively and cohesively as one organisation. Our aim is to deliver high
quality, patient-led care and we are committed to putting our patients first.
Closing Date: Thursday 30th September 2021
We reserve the right to close this advertisement early if we receive a high volume of applications.
Job description
Job responsibilities
Hastings & Rother Healthcare
Purpose of the role:
To assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way. To provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either
in person or via the telephone.
Job description
Job responsibilities
Hastings & Rother Healthcare
Purpose of the role:
To assist and direct patients in accessing
the appropriate service or healthcare professional in a courteous, efficient
and effective way. To provide general assistance to the practice team and
project a positive and friendly image to patients and other visitors, either
in person or via the telephone.
Person Specification
Experience
Essential
- Minimum of GCSE Level C in English or equivalent
- Experience of working with the general public
- Knowledge of general office procedures
- IT literacy including excellent proficiency in word processing, excel and data entry
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Good organisational skills
- The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
- Confident and effective communication skills, both verbally and in writing
- The ability to respond flexibly to the demands of the post
- The ability to work effectively as a member of a team
- Maintain confidentiality at all times
- Understand and have a commitment to the principles of equal opportunity and diversity
- Manage and prioritise multiple tasks
- Understand the accuracy when dealing with patient records
- Use a methodical working approach and meet deadlines
- Be able to work under pressure and have clear systems/strategies in order to prioritise workload
- Be proactive and able to use own initiative to complete tasks and projects
Desirable
- Experience of General Practice
- Knowledge of EMIS Web
Qualifications
Essential
- Minimum of GCSE Level C in English or equivalent
Person Specification
Experience
Essential
- Minimum of GCSE Level C in English or equivalent
- Experience of working with the general public
- Knowledge of general office procedures
- IT literacy including excellent proficiency in word processing, excel and data entry
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Good organisational skills
- The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
- Confident and effective communication skills, both verbally and in writing
- The ability to respond flexibly to the demands of the post
- The ability to work effectively as a member of a team
- Maintain confidentiality at all times
- Understand and have a commitment to the principles of equal opportunity and diversity
- Manage and prioritise multiple tasks
- Understand the accuracy when dealing with patient records
- Use a methodical working approach and meet deadlines
- Be able to work under pressure and have clear systems/strategies in order to prioritise workload
- Be proactive and able to use own initiative to complete tasks and projects
Desirable
- Experience of General Practice
- Knowledge of EMIS Web
Qualifications
Essential
- Minimum of GCSE Level C in English or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
