Care Navigator

Job description

Job responsibilities

The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

b. Process patient requests for appointments

c. Process all online requests

d. Initiate contact with and respond to requests from patients, team members and external agencies

e. Input data into the patients healthcare records as necessary, enter read/SNOMED CT code data

f. Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team

g. Manage all queries as necessary in an efficient manner

h. Carry out system searches as requested

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

k. Undertake all mandatory training and induction programmes

l. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

In addition to the primary responsibilities, the care navigator may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Action incoming emails when necessary

d. Scan patient-related documentation and attach scanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f. As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently

Person Specification

Qualifications

Essential

• Educated to GCSE Mathematics & English (C or above) or equivalent

Desirable

• Active signposting or Care Navigator training qualification.
• Healthcare qualification (level 2) or working towards gaining equivalent level.
• Customer service qualification (NVQ) or equivalent.

Experience

Essential

• Experience of working in a primary care environment.
• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of administrative duties.
• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Ability to follow clinical policy and procedure.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Problem-solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Able to communicate effectively and understand the needs of the patient.
• Effectively utilise resources.
• Punctual and committed to supporting the team.

Desirable

• Experience of Clinical knowledge and terminology
• SystmOne user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ivy Medical Group

Address

4 Wheatsheaf Court

Burton Joyce

Nottingham

Nottinghamshire

NG14 5EA

Employer's website

https://www.ivymedicalgroup.co.uk (Opens in a new tab)