Practice Manager

The Simpson Centre

This job is now closed

Job summary

We are looking for a confident and motivated person who is able to prioritise and work independently, with excellent organisational and communication skills. They should be adaptable and enjoy variety in their work!

The practice manager is a key member of the team and will be expected to demonstrate the leadership qualities required to motivate staff and delegate appropriately, lead change, deliver against key targets, and contribute to an organisational culture of continuous improvement. They will represent the practice to external groups and work closely with our PCN and other community partners. There will also be a need to handle and diffuse complaints.

Previous primary care management experience is not essential for this role; however, individuals without previous primary care experience should be able to demonstrate transferable knowledge and skills.

The opportunity for further personal development will be available in order to develop skills in line with practice needs.

Main duties of the job

The successful candidate will demonstrate commitment to supporting our delivery of excellent patient care with caring, dedication, and positivity. They will have strong management skills, including experience of project management and strategic planning. It is essential that they have previous experience of managing large and diverse teams, with a thorough understanding of human resources (HR) processes and the skills to act sensitively and effectively when necessary. There is a requirement to manage and take responsibility for all aspects of the practice operations, and to contribute proactively to strategic planning with the Partners. We have an experienced Business (finance) Manager who will be responsible for managing the practices varied income streams, contracts and expenses, and the incumbent will support the Business Manager in these respects.

About us

The Simpson Centre and Penn Surgery provide primary care services to 18,750 patients under a General Medical Services (GMS) contract, and a range of enhanced services. We have a growing list size with ongoing local housing developments, which will bring further opportunities for us to expand our team and business. Our patient demographic has a higher number of elderly patients than average and it is considered an affluent area.

We have a reputation for being a friendly, supportive and hard-working team; reflected by our shared values of caring, for each other and our patients, positivity, and dedication. We are committed to providing the highest-quality primary care for our patients and ensuring that our staff feel valued, motivated and secure in their work. We are forward-thinking and innovative about the ways that we will continue to achieve this. There is a strong team ethos across our whole team, and have a friendly and relaxed working environment. It is important to the partners that our new Practice Manager will help us to maintain and nurture this positive culture in the organisation.

We are an outward-looking practice, collaborating closely with other local GP practices and community services as one of the largest practices in our Primary Care Network (PCN).

We are an established and well-respected training practice, and prize our reputation for providing excellent training experiences for GP trainees, medical students, paramedic and nursing trainees.

Date posted

13 November 2023

Pay scheme

Other

Salary

£42,500 to £50,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3719-23-0003

Job locations

The Simpson Centre

Walkwood Rise

Beaconsfield

Buckinghamshire

HP9 1TX

The Penn Surgery

Elm Road

Penn

High Wycombe

Buckinghamshire

HP10 8LQ

Job description

Job responsibilities

This job description covers the major areas of practice management, but the requirements of the role do vary. The following list of responsibilities is not designed to be exclusive but serves to illustrate the scope of the role. The Practice Manager will have oversight of practice activities and be accountable for all non-clinical matters within the practice, and will report directly to the GP partners. All employed staff, except the Business Manager, report to the Practice Manager.

Practice Development and Strategic Planning

To take an active role in the development and embedding of our Practice culture and values, to maintain our reputation as a provider of high-quality care.

Keep abreast of current affairs and identify potential opportunities and threats, including seeking out examples of good practice and innovation from other areas to help us improve the efficiency and outcomes of our processes and service.

Assess and evaluate accommodation requirements and manage development and expansion opportunities

Contribute to, and oversee the implementation of, our strategic aims and objectives

Collaborate with local stakeholders and other providers to develop services for the benefit of our patients, in particular working closely with our PCN and local FedBucks GP Federation.

Formulate objectives and research and develop ideas for future practice development

To make recommendations to the partners and Business Manager for practice development with regard to enhancing patient services and potential sources of income

Communication

Ensure compliance with the latest NHS recommendations and GDPR

Understand the practice communication systems

Build/maintain good working relationships with our local PCN, GP Federation and ICS, as well as NHSE and local hospital and community Trusts, other relevant community agencies, community pharmacists, voluntary and private organisations

Represent the practice with external stakeholders, including patient groups, as needed

Present a professional image and always promote the practice

Manage press relations if necessary

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Support the partners to ensure that the practice is offering the best possible clinical care

Maintain registration policies and monitor patient turnover and capitation

Oversee and manage effective appointment systems

Routinely monitor and assess Practice performance against patient access and demand targets

Manage the complaints management system and coordinating the necessary responses

Manage the significant events system

Liaise with patient groups

Human Resources

Overall responsibility for recruitment and selection of staff working, including contracts of employment and job descriptions

Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

Be aware of current employment legislation and how it applies to our organisation

To develop and maintain good employee/employer relationships

To maintain good communication at all times within the practice team and ensure that members of the team are aware of any changes that occur in the practice

To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.

Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks

To meet with staff as and when necessary, including annual appraisals for all employees, and arrange/attend regular meetings with partners and staff to discuss all issues around patient care

To ensure that suitable facilities are available to enable all staff to work within the practice

Health and safety policy and its implementation

Information Management and Technology

o Ensure the use of appropriate information governance systems, to manage information within the practice and with interaction with external organisations.

o Ensure all Practice IT and telephone systems are functioning effectively.

o Ensure that staff are appropriately trained in using relevant IT systems.

o Ensure the IG toolkit and GDPR compliance requirements are met.

o Advise on future IT changes including financial implications.

Premises and Equipment

Ensure property owned by the partners is safe, effective and fit for purpose, premises and equipment maintenance

Care Quality Commission

Oversee and maintain compliance with CQC regulations

Education and training

To support the Partners and other trainers in maintaining the organisation as a positive environment for education and training, including supporting peripatetic trainees when needed.

To ensure staff mandatory training records are kept up to date and staff are reminded of their mandatory training requirements as needed.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Confidentiality

Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018.