Job responsibilities
Key responsibilities
Ensuring the efficient
and effective day to day running of the Urgent Treatment Centre at weekends.
Arranging rota cover when
needed for any short notice absence and ensuring UTC manager and HR are notified
of any absence.
First point of contact
for all members of the receptionist or clinical team, for any problems, queries
or training issues
New starter buddy for
induction
Informing the UTC manager
of any staff training needs
Review, implement and
audit policies and procedures and ensure that all staff are complying with
these as directed by the UTC manager
Monitor the clinical
systems to ensure patient care is paramount
Monitor our service
capacity and implement appointment closure when thresholds are reached.
Attend meetings with the UTC
Manager as required
Delegate and overview administrative
processes as instructed and ensure staff compliance
Undertake regular 1-1s
with weekend staff
Support the UTC Manager
to undertake appraisals
Liaise with NHS111, WMAS
or other NHS services as needed
Coordinate with suppliers
to resolve any issues, for example, with IT issues
Complaints management
Monitor expiry dates of
selected equipment and materials
Resolving issues that
might arise in the daily operation of the service
Ensure the staff maintain
professional standards at all times
Reception Role
Receiving
and directing patients
Handling
telephone calls and general enquiries
Making
appointments and taking requests for home visits (where applicable)
Taking
Messages
Processing
all forms of communication relating to patients
Ensuring
work areas are tidy
Cash
handling
Making
appointments for medical representatives
All
forms of data entry and recording relating to patients, including scanning
Assisting
with the onward management of patients as required, e.g. booking further
appointments, referrals etc
Assisting
clinicians as a chaperone where required
Providing
administrative support to clinicians and managers within the organisation
Follow
and adhere to Health and Safety procedures
Any
other delegated duties considered appropriate for the post
Communication
Communicate
effectively to deliver excellent customer service to patients
Promote
effective teamwork with all staff
Provide
appropriate communication to identify problems and solutions promptly
Provide
clear communication to ensure effective delegation of tasks
Special Requirements of the post:
An
understanding, acceptance and adherence to the need for strict confidentiality
The
Job Description will be subject to periodic review and amendment in
consultation with the post-holder.
