Job summary
We are a centralised prescription ordering department for GP Practices. We are currently based at West Heath Medical Centre in Northfield. The POD Call handler will be working with various member practices the South Birmingham area, requiring extra support to deliver efficient prescribing processes thus reducing medicines waste and delivering better quality for patients and the GP Practices.
We are looking to recruit some fixed term contracts and permanent.
The hours for this role are: 37.5 hours.
POD Opening times are 8:30am and 5:30pm so hours will be within that time.
PREVIOUS APPLICANTS NEED NOT APPLY.
Reference ID: 437
Main duties of the job
Key responsibilities
1. Using a call centre based telephone system and taking requests for medications for patients that are registered at various GP practices.
2. Producing repeat prescriptions using GP practice software, Emis Web.
3. Having an understanding of the Electronic Prescription Service (EPS) and being confident in its explanation to patients.
4. To be able to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner.
5. To ensure that GPs have access to electronic or paper prescriptions for signing within an appropriate timescale.
6. To ensure that patients are not over ordering prescription items, are only ordering items that they require and are informing of any items that they are no longer taking to ensure that patient safety is paramount.
7. To be involved in other waste / volume reduction projects as required by the organisation.
About us
South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful providing primary, community and secondary care based services since 1996.
Between us, we have a wealth of experience in working across the health economy. We have built strong professional relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care.
COVID-19
vaccination remains the best way to protect yourself, your family, your
colleagues and of course our patients from the virus when working in our
healthcare settings. We do encourage our staff to get vaccinated. We will be
checking the vaccination status of all new starters so that we can manage
individual and environmental risks, and so that we can support those who may be
undecided about vaccination. If you are unvaccinated there is helpful advice
and information at birminghamandsolihullcovidvaccine.nhs.uk where you can also
find out more about how to access vaccination.
Job description
Job responsibilities
We are a centralised prescription ordering department for GP Practices. We are currently based at West Heath Medical Centre in Northfield.
The POD Call handler will be working with various member practices the South Birmingham area, requiring extra support to deliver efficient prescribing processes thus reducing medicines waste and delivering better quality for patients and the GP Practices.
Key responsibilities
1. Using a call centre based telephone system and taking requests for medications for patients that are registered at various GP practices.
2. Producing repeat prescriptions using GP practice software, Emis Web.
3. Having an understanding of the Electronic Prescription Service (EPS) and being confident in its explanation to patients.
4. To be able to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner.
5. To ensure that GPs have access to electronic or paper prescriptions for signing within an appropriate timescale.
6. To ensure that patients are not over ordering prescription items, are only ordering items that they require and are informing of any items that they are no longer taking to ensure that patient safety is paramount.
7. To be involved in other waste / volume reduction projects as required by the organisation.
8. To raise concerns where patients disclose that they are not taking medicines as prescribed.
Reducing Medicine Wastage
1. Highlight over and under ordering of repeat medicines to the prescriber.
2. Synchronising prescription medicine quantities.
3. Remove from a patients repeat list any unnecessary repeat prescriptions that have not been ordered for an agreed length of time.
4. To advocate the use of the Repeat Prescription Management Code of Practice.
5. Promotion of waste campaigns.
6. Patient education regarding the issues of prescribing waste.
7. To be aware of organisational guidelines and refer to them as necessary.
8. Highlight areas of prescribing waste and suggest methods for identification.
Job description
Job responsibilities
We are a centralised prescription ordering department for GP Practices. We are currently based at West Heath Medical Centre in Northfield.
The POD Call handler will be working with various member practices the South Birmingham area, requiring extra support to deliver efficient prescribing processes thus reducing medicines waste and delivering better quality for patients and the GP Practices.
Key responsibilities
1. Using a call centre based telephone system and taking requests for medications for patients that are registered at various GP practices.
2. Producing repeat prescriptions using GP practice software, Emis Web.
3. Having an understanding of the Electronic Prescription Service (EPS) and being confident in its explanation to patients.
4. To be able to respond efficiently to a demanding role with constant pressure from telephone calls whilst maintaining accuracy and ability to follow up all queries in a timely manner.
5. To ensure that GPs have access to electronic or paper prescriptions for signing within an appropriate timescale.
6. To ensure that patients are not over ordering prescription items, are only ordering items that they require and are informing of any items that they are no longer taking to ensure that patient safety is paramount.
7. To be involved in other waste / volume reduction projects as required by the organisation.
8. To raise concerns where patients disclose that they are not taking medicines as prescribed.
Reducing Medicine Wastage
1. Highlight over and under ordering of repeat medicines to the prescriber.
2. Synchronising prescription medicine quantities.
3. Remove from a patients repeat list any unnecessary repeat prescriptions that have not been ordered for an agreed length of time.
4. To advocate the use of the Repeat Prescription Management Code of Practice.
5. Promotion of waste campaigns.
6. Patient education regarding the issues of prescribing waste.
7. To be aware of organisational guidelines and refer to them as necessary.
8. Highlight areas of prescribing waste and suggest methods for identification.
Person Specification
Qualifications
Essential
- GCSE English and Mathematics or equivalent Grade C or above.
Experience
Essential
- (i) Experience of working within a call handler setting or (ii) Customer service experience.
Desirable
- (i) Experience of working within a GP practice environment ideally producing repeat prescriptions or (ii) Experience of working within a pharmacy/hospital setting handling repeat prescriptions.
Person Specification
Qualifications
Essential
- GCSE English and Mathematics or equivalent Grade C or above.
Experience
Essential
- (i) Experience of working within a call handler setting or (ii) Customer service experience.
Desirable
- (i) Experience of working within a GP practice environment ideally producing repeat prescriptions or (ii) Experience of working within a pharmacy/hospital setting handling repeat prescriptions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
