Job summary
We are looking for a Care Navigator/Administrator based at our Milborne Port Surgery for 18.5 hours per week spread over a 3 -4 day week. Although this is a fixed working pattern a level of flexibility is required to help cover holiday and absences.
The successful applicant will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover surgery at our Templecombe branch.
A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable but training will be provided.
Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.
Main duties of the job
- Opening and locking up of practice premises and maintaining security in accordance with practice protocols
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
- To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
- Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
- Ensuring online documents are allocated appropriately and managing the inbox.
- Checking the main surgery inbox to ensure that emails are correctly distributed.
- Photocopying, scanning, filing, emailing, and printing of patient related documents.
- Opening all incoming mail to the practice and distributing to all departments
- Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training.
About us
We pride ourselves on being an exceptional Practice with highly appreciative patients.
We are looking for a candidate who fits in well with the ethos of the practice.
Our priorities are great patient care, work-life balance and teamwork.
We are supporting numerous members of our team to gain additional professional qualifications and we host GP trainees so we have a good track record and expertise in providing education. We would support the right applicant to gain new skills and advance in their career.
The surgery prides itself on our very high patient satisfaction scores and continuity of care. We maintain the best of traditional general practice, whilst adopting new approaches that complement these values. We work as a team and maintain an open door policy where all staff have a voice and are able to access advice and support.
Job description
Job responsibilities
- Opening and locking up of practice premises and maintaining security in accordance with practice protocols
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
- To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
- Responding to incoming askmyGP requests
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
- Process referrals.
- Ensuring that the contact information for hospitals and specific departments is correct and up to date.
- Process reports and invoices as directed by the GPs.
- To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
- To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
- Recording when notes are received and organise for summarising.
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
- Communicating various clinical results to patients
- Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
- Inputting appropriate coding and clinical data onto patient notes
- Ensuring online documents are allocated appropriately and managing the inbox.
- Checking the main surgery inbox to ensure that emails are correctly distributed.
- Summarising medical records
- Photocopying, scanning, filing, emailing, and printing of patient related documents.
- Opening all incoming mail to the practice and distributing to all departments
- Ensuring the filing systems are easily accessible and secure.
- Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
- Typing and sending of letters
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training.
- Dispose of all confidential waste according to practice protocol
- To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager
Job description
Job responsibilities
- Opening and locking up of practice premises and maintaining security in accordance with practice protocols
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
- To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
- Responding to incoming askmyGP requests
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
- Process referrals.
- Ensuring that the contact information for hospitals and specific departments is correct and up to date.
- Process reports and invoices as directed by the GPs.
- To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
- To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
- Recording when notes are received and organise for summarising.
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
- Communicating various clinical results to patients
- Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
- Inputting appropriate coding and clinical data onto patient notes
- Ensuring online documents are allocated appropriately and managing the inbox.
- Checking the main surgery inbox to ensure that emails are correctly distributed.
- Summarising medical records
- Photocopying, scanning, filing, emailing, and printing of patient related documents.
- Opening all incoming mail to the practice and distributing to all departments
- Ensuring the filing systems are easily accessible and secure.
- Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
- Typing and sending of letters
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training.
- Dispose of all confidential waste according to practice protocol
- To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager
Person Specification
Qualifications
Essential
- GCSE A to C in English and Maths
- IT literate
Desirable
- Experience in a healthcare setting is beneficial although comprehensive training will be provided.
Person Specification
Qualifications
Essential
- GCSE A to C in English and Maths
- IT literate
Desirable
- Experience in a healthcare setting is beneficial although comprehensive training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.