Job summary
We are seeking a dedicated and compassionate Care Coordinator to join our healthcare team. The successful candidate will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover our branch surgery in Templecombe.
Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
A Care Coordinator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable, but training will be provided.
Main duties of the job
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
- Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
- Attending weekly Huddle meetings with the Health Coach Team
- Attending monthly Safeguarding meetings
- Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.
- Process referrals.
- Ensuring that the contact information for hospitals and specific departments is correct and up to date.
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
- To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
- Inputting appropriate coding and clinical data onto patient notes
- Checking the main surgery inbox to ensure that emails are correctly distributed.
- Effectively utilising Microsoft packages
- To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
About us
We pride ourselves on being an exceptional Practice with highly appreciative patients.
We are looking for a candidate who fits in well with the ethos of the practice.
Our priorities are great patient care, work-life balance and teamwork.
We are supporting numerous members of our team to gain additional professional qualifications and we host GP trainees so we have a good track record and expertise in providing education.
The surgery prides itself on our very high patient satisfaction scores and continuity of care. We maintain the best of traditional general practice, whilst adopting new approaches that complement these values. We work as a team and maintain an open door policy where all staff have a voice and are able to access advice and support.
Job description
Job responsibilities
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
- Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
- Attending weekly Huddle meetings with the Health Coach Team
- Attending monthly Safeguarding meetings
- Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.
- Process referrals.
- Ensuring that the contact information for hospitals and specific departments is correct and up to date.
- Opening and locking up of practice premises and maintaining security in accordance with practice protocols
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
- To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
- Dealing directly with patient and all other visitor queries on the front reception desk
- To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
- To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
- Communicating various clinical results to patients
- Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
- Inputting appropriate coding and clinical data onto patient notes
- Ensuring online documents are allocated appropriately and managing the inbox.
- Checking the main surgery inbox to ensure that emails are correctly distributed.
- Photocopying, scanning, filing, emailing, and printing of patient related documents.
- Opening all incoming mail to the practice and distributing to all departments
- Ensuring the filing systems are easily accessible and secure.
- Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
- Typing and sending of letters
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training.
- Dispose of all confidential waste according to practice protocol
- To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager
Skills
- Previous office experience is preferred, demonstrating organisational proficiency and attention to detail.
- Excellent communication skills, both written and verbal, with the ability to empathise with patients and colleagues.
- Strong organisational skills with the ability to prioritise tasks effectively in a busy environment.
- Proficiency in using office software such as Microsoft Office Suite or similar programmes.
- Ability to work independently whilst also being a team player committed to delivering high-quality care.
- Compassionate approach with a genuine interest in supporting individuals through their healthcare journey. This role offers an enriching environment where you can contribute meaningfully to patient wellbeing while enhancing your administrative capabilities within the healthcare sector.
Job description
Job responsibilities
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
- Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
- Attending weekly Huddle meetings with the Health Coach Team
- Attending monthly Safeguarding meetings
- Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.
- Process referrals.
- Ensuring that the contact information for hospitals and specific departments is correct and up to date.
- Opening and locking up of practice premises and maintaining security in accordance with practice protocols
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
- To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
- Dealing directly with patient and all other visitor queries on the front reception desk
- To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
- To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
- Communicating various clinical results to patients
- Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
- Inputting appropriate coding and clinical data onto patient notes
- Ensuring online documents are allocated appropriately and managing the inbox.
- Checking the main surgery inbox to ensure that emails are correctly distributed.
- Photocopying, scanning, filing, emailing, and printing of patient related documents.
- Opening all incoming mail to the practice and distributing to all departments
- Ensuring the filing systems are easily accessible and secure.
- Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
- Typing and sending of letters
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training.
- Dispose of all confidential waste according to practice protocol
- To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
- Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager
Skills
- Previous office experience is preferred, demonstrating organisational proficiency and attention to detail.
- Excellent communication skills, both written and verbal, with the ability to empathise with patients and colleagues.
- Strong organisational skills with the ability to prioritise tasks effectively in a busy environment.
- Proficiency in using office software such as Microsoft Office Suite or similar programmes.
- Ability to work independently whilst also being a team player committed to delivering high-quality care.
- Compassionate approach with a genuine interest in supporting individuals through their healthcare journey. This role offers an enriching environment where you can contribute meaningfully to patient wellbeing while enhancing your administrative capabilities within the healthcare sector.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- IT literate
Desirable
- Experience in a healthcare setting would be beneficial although comprehensive training will be provided.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- IT literate
Desirable
- Experience in a healthcare setting would be beneficial although comprehensive training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.