Part Time Care Navigator

Job description

Job responsibilities

We are looking for a Care Navigator based at our Templecombe Surgery on a Monday and a Friday 8.30am - 3pm.

The successful applicants will work predominantly at Templecombe but there may be the occasional requirement to cover surgery at our Milborne Port branch.

A Care Navigator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is helpful but not essential and training will be provided.

Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

Main duties include:

• Opening and locking up of both practice premises and maintaining security in accordance with practice protocols
• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
• To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.
• Responding to incoming askmyGP requests
• Dealing directly with patient and all other visitor queries on the front reception desk
• Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
• Process referrals.
• Ensuring that the contact information for hospitals and specific departments is correct and up to date.
• Process reports and invoices as directed by the GPs.
• To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
• To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.
• Recording when notes are received and organise for summarising.
• Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.
• Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.
• Communicating various clinical results to patients
• Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.
• Inputting appropriate coding and clinical data onto patient notes
• Ensuring online documents are allocated appropriately and managing the inbox.
• Checking the main surgery inbox to ensure that emails are correctly distributed.
• Summarising medical records
• Photocopying, scanning, filing, emailing, and printing of patient related documents.
• Opening all incoming mail to the practice and distributing to all departments
• Ensuring the filing systems are easily accessible and secure.
• Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.
• Typing and sending of letters
• Effectively utilising Microsoft packages
• Chaperoning GP when required after training.
• Dispose of all confidential waste according to practice protocol
• To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.
• Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager

The successful applicant will benefit from in-house training, annual appraisal and the opportunity to join the NHS Pension Scheme.

With time there may be the opportunity to develop additional skills and take on new responsibilities as the practice evolves and grows.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milborne Port Surgery

Address

Templecombe Surgery

The Knapp

Templecombe

BA8 0JP

Employer's website

https://www.milborneportsurgery.nhs.uk/ (Opens in a new tab)