Care Navigator

Job description

Job responsibilities

We are looking for 2 part-time positions. Although working patterns will be fixed, a degree of flexibility is essential to provide cover for holidays and sickness. Hours of work are between the hours of 08:00 and 18:30 Monday to Friday but we also provide one late surgery a week until 20.00 on a Thursday.

The successful applicants will work at Milborne Port Surgery and at our branch site in Templecombe.

A Care Navigator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is helpful but not essential and training will be provided.

Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.

Main duties include:

Opening and locking up of both practice premises and maintaining security in accordance with practice protocols

Answering incoming calls from patients and any other third parties

Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx

To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered.

Responding to incoming askmyGP requests

Dealing directly with patient and all other visitor queries on the front reception desk

Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests

Process referrals.

Ensuring that the contact information for hospitals and specific departments is correct and up to date.

Process reports and invoices as directed by the GPs.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary

To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.

Recording when notes are received and organise for summarising.

Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations.

Making phone calls on behalf of clinicians e.g. asking patients to make an appointment.

Communicating various clinical results to patients

Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner.

Inputting appropriate coding and clinical data onto patient notes

Ensuring online documents are allocated appropriately and managing the inbox.

Checking the main surgery inbox to ensure that emails are correctly distributed.

Summarising medical records

Photocopying, scanning, filing, emailing, and printing of patient related documents.

Opening all incoming mail to the practice and distributing to all departments

Ensuring the filing systems are easily accessible and secure.

Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant.

Typing and sending of letters

Effectively utilising Microsoft packages

Chaperoning GP when required after training.

Dispose of all confidential waste according to practice protocol

To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records.

Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager

Person Specification

Experience

Essential

• Experience of working within a team
• Experience in dealing with members of the public

Desirable

• Experience in a healthcare or social care setting
• Experience in a customer focused environment
• Knowledge of EMIS software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Milborne Port Surgery

Address

Gainsborough

Milborne Port

Dorset

DT9 5FH

Employer's website

https://www.milborneportsurgery.nhs.uk/ (Opens in a new tab)