Dispenser

Job description

Job responsibilities

JOB DESCRIPTION DISPENSER

RESPONSIBLE TO: The post holder will work under the direction of the Dispensary Manager and the Practice Manager

OBJECTIVE: Accuracy in dispensing, maintaining stock, and assisting in the development of the dispensary and the maintenance of targets as set by the VOYCCG.

MAIN AREAS OF RESPONSIBILITY DISPENSING

· Dispense, record and receive payment for all prescriptions, NHS and private on a daily basis, according to practice protocol

· Check prescription forms against dispensed drugs to ensure accuracy of dispensing

· Ensure fees are collected for dispensed prescriptions and the fees balance daily with the payable dispensed prescriptions

· Ensure dispensed prescriptions are stored in an orderly fashion for collection

· Be familiar with the structure and general content of the BNF

· Have a basic understanding of the Drug Tariff

· Ensure dispensary is kept clean and tidy according to health and hygiene guidelines

· Balance off the till at the end of the day

STOCK MANAGEMENT

· Check stock levels of drugs and order twice daily

· Check disposables and order when necessary

· Run an expiry date report monthly and safely dispose of out of date stock including Controlled Drugs, following safety and security procedures

· Ensure accurate stock control to reduce waste

· Stock take annually for Practice Accounts

· Ensure Controlled Drugs are stored securely and accurately recorded in the CD book

· Dispose of drugs returned by patients following safety and security procedures and recycle applicable drugs

· Source drugs for patients ensuring supply meets demand whilst also giving the doctors costs and supply options with an aim to maximizing profitability whilst meeting NHS budgetary requirements

· Monitor drugs in doctors bags to ensure they are in date

· Maintain register of patients on personally administered items and order stock in anticipation of requirements

· Aid in the checking and preparation of prescriptions for submission to pricing.

· Assist in maintaining the cold chain.

· Checking the monthly VAT Statements, checking credit notes against returns and following up outstanding credits.

DISPENSARY ORGANISATION

· Provide new reception and dispensing staff with training in dispensary and checking

· Supervise reception staff when they are undertaking dispensing duties

· Delegate tasks within the dispensary as necessary, to ensure best use of dispensary time

· Order dispensary consumables

· Identify opportunities for dispensary development and liaise with the Dispensary Manager on implementation

CONFIDENTIALITY

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH AND SAFETY

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

EQUALITY AND DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

COMMUNICATION

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE Grade A - C in English and Maths.
• NVQ Level 2 qualification in Pharmacy Services with 1000+ hours dispensing experience.

Desirable

• Basic IT skills.
• Experience with SystmOne IT system.
• Good Communication skills.

Experience

Desirable

• Experience of working in General Practice is desirable but not essential.
• Experience with SystmOne IT system.
• Good Communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Millfield Surgery

Address

Millfield Surgery

Millfield Lane

Easingwold

York

YO61 3JR

Employer's website

https://www.millfieldsurgery.co.uk/ (Opens in a new tab)